Karina Barrios-González
Aurora,CO
Summary
Dynamic professional with a proven track record at FedEx Office, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering a collaborative environment. Skilled in staff training and conflict resolution, driving repeat business through exceptional service and effective task delegation. Committed to achieving organizational goals and improving customer relations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
FedEx Office
Aurora, CO
01.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Gate and Ramp Agent
Menzies Aviation
Denver, CO
01.2016 - 12.2017
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Education
Pickens Technical College
Aurora, CO05.2014
PUSH Academy
Denver, CO05.2013
Skills
- Customer service
- Team leadership
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Conflict resolution
- Customer relations
Timeline
Assistant Manager
FedEx Office
01.2018 - Current
Gate and Ramp Agent
Menzies Aviation
01.2016 - 12.2017
Pickens Technical College
PUSH Academy