Karina Betancourth
Altamonte Springs
Summary
Motivated dental office manager with 6 years of experience in effectively managing and optimizing dental practices. Excellent communication and organizational abilities with a strong focus on delivering outstanding patient experiences.
Overview
8
8
years of professional experience
Work History
Office Manager
Perfection Dental, Plantation
10.2022 - 10.2024
- Successfully managed all administrative operations of the dental office, ensuring efficient and smooth daily workflow.
- Oversaw a team of dental office staff, providing leadership, guidance, and fostering a positive work environment.
- Managed the dental insurance billing process, ensuring accurate, timely submission of claims to insurance companies, and resolving claim denials, appeals, and inquiries to maximize reimbursement and minimize payment delays.
- Identified and corrected billing errors and discrepancies, minimizing claim rejections and maximizing revenue generation.
Front Office Supervisor
G-Dental, Pembroke Pines
03.2017 - 10.2022
- Efficiently scheduled and coordinated appointments, balancing the needs of patients, dentists, and hygienists to optimize patient flow and minimize wait times.
- Established and maintained positive relationships with patients, addressing their concerns, managing inquiries, and ensuring exceptional customer service.
- Verified insurance coverage for patients, obtaining necessary pre-authorizations and determining eligibility for specific treatments and procedures.
- Processed payments and insurance claims, accurately calculating fees, explaining billing details to patients, and reconciling financial transactions.
Front Desk Receptionist
Dental Dreams, Miami Lakes
08.2016 - 03.2017
- Managed appointment scheduling system, ensuring optimal patient flow and minimizing wait times.
- Answered phone calls, addressed inquiries, and scheduled appointments, demonstrating strong communication and customer service skills.
- Assisted dental team with administrative tasks, such as preparing patient charts, processing referrals, and coordinating lab work.
Education
High School Diploma -
Skills
- Leadership
- Opendental Software
- Dentrix Software
- Financial Management
- Dental Software and Technology
Languages
Spanish
Timeline
Office Manager
Perfection Dental, Plantation
10.2022 - 10.2024
Front Office Supervisor
G-Dental, Pembroke Pines
03.2017 - 10.2022
Front Desk Receptionist
Dental Dreams, Miami Lakes
08.2016 - 03.2017