Karina Bissinger

• Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
• Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.

· Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

· Developed sales strategy based on research of consumer buying trends and market conditions.

· Introduced cost-saving initiatives to reduce losses and increase profit margin.

· Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

· Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Generated detailed sales reports and forecasts to analyze performance and track progress.
• Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
• Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
• Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.

• Provide guidance, leadership and training to support personnel.
• Supervise order processing and customer service inquiries.
• Provide sales information and customer service support for outside sales representatives.
• Create marketing and promotional materials.
• General accounting responsibilities.
• Maintain Website and Social Media.

• Consistently secure new accounts.
• Develop and expand existing customer sales.
• Plan, create and delivere sales presentations.
• Create and execute annual sales plans and strategies.
• Deliver exceptional account service to strengthen customer loyalty.

• Increase sales and accounts relationships by providing excellent customer service, informing accounts of special promotions.
• Design e-mail blasts to promote new releases and monthly promotions.   
  

• Service key accounts covering seven states.
•  Assist buyers with creative promotions and educating staff on the benefits of the products and services
•  Collaborate with buyers by implementing company programs and determine customers' specific product needs.