Karina Cardoso
El Paso
Summary
I am a College Graduate, and currently a Juvenile Supervision Officer
focused on juvenile care and supervision, equipped to handle complex situations with empathy and effectiveness. Strong in team collaboration and adaptable to changing needs, ensuring reliable support and consistent achievement of goals. Skilled in conflict resolution, behavioral management, and fostering safe, supportive environment for youth development. Recognized for strong communication, problem-solving abilities, and maintaining high standards in all tasks. I am experienced with early childhood education techniques that promote cognitive and social growth. Utilizes creative and structured lesson planning to engage young learners. Knowledge of fostering inclusive and supportive classroom environments. I bring a diverse background that combines hands-on experience as a pediatric caretaker with my current pursuit of a master’s degree in counseling, aiming to achieve my Licensed Chemical Dependency Counselor (LCDC) certification. My experience in pediatric care has equipped me with strong interpersonal skills and a compassionate approach to working with children and families. Additionally, my correctional experience has provided me with unique insights into diverse behavioral dynamics, further enhancing my understanding of the challenges faced by various populations. This blend of practical knowledge and academic pursuit positions me as an ideal candidate for a teacher assistant role, where I can effectively support students’ educational and emotional needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Juvenile Supervision Officer
El Paso County Juvenile Probation Department
02.2025 - Current
- Supervised recreational activities that fostered camaraderie among peers while promoting physical health and wellbeing.
- Managed caseloads effectively by maintaining current knowledge on each resident''s status, treatment plan, and overall progress towards goals.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Leveraged strong communication skills to liaise with court personnel, probation officers, and other community stakeholders in the best interests of each juvenile.
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Contributed to the reduction of recidivism rates through dedication in teaching pro-social behaviors and decision-making skills.
- Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
Correctional Officer
West Texas Detention Facility
01.2023 - 01.2025
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Jailer
Tarrant County Sheriff's Office
02.2022 - 09.2022
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 72 inmates simultaneously.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- TCOLE (Texas Commission of Law Enforcement) Basic Jailer Certification
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
Warehouse Associate
Amazon
10.2021 - 01.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Cell Phone Sales Associate
T-Mobile
09.2021 - 10.2021
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
Correctional Officer
Texas Department Of Criminal Justice
04.2021 - 09.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Correctional Officer
Reeves County Detention Center
10.2019 - 02.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Delivered inmates to work sites and returned safely by following protocols.
Phone Sales Representative
Metro By T-Mobile
09.2016 - 10.2019
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Escalated concerns or advanced problem calls to management staff.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Assisted with training and orientation of new employees.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
Tractor Supply
05.2016 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Caretaker
La Familia Home Care
05.2015 - 05.2016
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Scheduled and accompanied clients to medical appointments.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Child Caregiver
Always Caring Home Care
05.2015 - 05.2016
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Tech Assistant
Ysleta Independent School District
06.2013 - 05.2014
- Completed basic and semi-skilled work with little or no oversight.
- Maintained detailed and current records on customers, orders and assignments.
- Arrived on time for every shift and appointment to repair and maintain Computer systems.
- Picked up, delivered and organized parts for customers and specific jobs.
- Interpreted and resolved IT issues based on pre-established support procedures and knowledge base.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
05.2019
High School Diploma -
Ysleta High School
06.2014
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ05-2027
Skills
- Active Listening
- Conduct Monitoring
- First Aid Certification
- De-Escalating Conflicts
- Verbal and Written Communication
- Teamwork and Collaboration
- Suicide Prevention Training
- Judgment and Decision-Making
- Microsoft Excel
- Microsoft Office
- Labeling and Boxing
- Lifting and Sorting
- CCTV Monitoring
- Safety and security enforcement
- Crisis intervention training
- Substance Abuse Knowledge
- Restraint Techniques
- Conflict resolution skills
- Negotiation
- Mental health awareness
- De-Escalation Techniques
- Relationship building and management
- Positive youth development
- Youth counseling
- Life skills coaching
- Anger management
- Friendly, positive attitude
- Attention to detail
- Flexible and adaptable
- Excellent communication
Certification
- Licensed Jailer - Feb 2022
- Adult and Pediatric CPR Certified - Feb 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Juvenile Supervision Officer
El Paso County Juvenile Probation Department
02.2025 - Current
Correctional Officer
West Texas Detention Facility
01.2023 - 01.2025
Jailer
Tarrant County Sheriff's Office
02.2022 - 09.2022
Warehouse Associate
Amazon
10.2021 - 01.2022
Cell Phone Sales Associate
T-Mobile
09.2021 - 10.2021
Correctional Officer
Texas Department Of Criminal Justice
04.2021 - 09.2021
Correctional Officer
Reeves County Detention Center
10.2019 - 02.2021
Phone Sales Representative
Metro By T-Mobile
09.2016 - 10.2019
Sales Associate
Tractor Supply
05.2016 - 10.2016
Caretaker
La Familia Home Care
05.2015 - 05.2016
Child Caregiver
Always Caring Home Care
05.2015 - 05.2016
Tech Assistant
Ysleta Independent School District
06.2013 - 05.2014
High School Diploma -
Ysleta High School
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
Master of Science - Addiction Counseling
Grand Canyon University
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