Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karina Caro

Phoenix,AZ

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, enhancing operational efficiency and employee performance. Expert in strategic planning and staff training, I excel in problem-solving and team leadership, significantly increasing accountability and reducing package damage rates. Skilled in fostering employee growth and streamlining supply chain operations for timely delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

Fedex Ground
12.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Package Handler

Fedex Ground
09.2019 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Package Handler Trainer

Fed Ex Ground
11.2021 - 07.2023
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.

Education

Associate Of Applied Science - Organizational Management

Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2024

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Management
  • Employee Motivation
  • Goal Setting
  • Interpersonal Communication
  • Strategic Planning

Certification

National honor society leadership and success

Languages

Spanish
Limited Working

Timeline

Operations Manager

Fedex Ground
12.2023 - Current

Package Handler Trainer

Fed Ex Ground
11.2021 - 07.2023

Package Handler

Fedex Ground
09.2019 - 08.2023

Associate Of Applied Science - Organizational Management

Maricopa Community Colleges - Estrella Mountain Community College

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Karina Caro