Karina Castellanos
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
On The Border Cantina and Grill
Naperville
09.2022 - 04.2025
- Delivered exceptional customer service in high-volume dining environment, contributing to positive guest experiences.
- Took orders accurately and entered them into the point-of-sale system.
- Ensured cleanliness and organization of dining areas and service stations to promote a welcoming atmosphere.
- Processed payments efficiently using cash and credit card transactions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Conducted training sessions for new servers, equipping them with essential skills and knowledge for effective service.
server/bartender
Bulldog Ale House
Aurora
09.2018 - 11.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Ensured cleanliness and organization of dining area and utensils to enhance customer experience.
- Processed cash transactions and payments accurately to maintain financial integrity.
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth service.
- Took orders from customers accurately and in a timely manner.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Learned to bus tables and assist bartenders in a busy restaurant environment.
casier
Toms market
Warrenville
02.2022 - 10.2022
- Processed customer transactions at checkout, ensuring swift and accurate service.
- Executed cash and credit transactions at the register.
- Assisted customers with product inquiries and navigation, enhancing shopping experience.
- Maintained cleanliness and organization of the checkout area.
Education
High School Diploma -
West Chicago Community Highschool
West Chicago, IL05-2018
Skills
- Safe food handling
- POS operation
- Order accuracy
- Payment processing
- Customer service
- Guest engagement
- Time management
- Adaptability
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Timeline
Server
On The Border Cantina and Grill
09.2022 - 04.2025
casier
Toms market
02.2022 - 10.2022
server/bartender
Bulldog Ale House
09.2018 - 11.2022
High School Diploma -
West Chicago Community Highschool