Karina Costanza

• Conduct annual audits of Florida Department of Law Enforcement (FDLE) salary and education incentives
• Perform monthly audits of job coordinator fees charged on invoices – to follow Agency policy and Collective Bargaining Agreement (Sworn Union Contract)
• Maintain financials related to invoices; both current and reconciliation of past due
• Create invoices for off-duty employers, ensure that past due notices are processed and submitted properly and in accordance with Agency guidelines as well as the creation of needed permits
• Complete fund transfers for all account credits and keep proper funding documentation
• Process monthly reports, budgets and statistics
• Ensure new hire and certified sworn employees are entered into FDLE Automated Training Management System and proper certification is submitted
• Confirm the accuracy of new employee and volunteer personnel hiring documentation
• Coordinate and supervise off-duty services and ensure policies are being followed
• Analyze, resolve, and assist subordinates in resolving work related issues, addressing complaints, and completing time sensitive tasks
• Management and oversight of all payroll adjustments for those acting in new roles/positions (both sworn management and civilian) – including but not limited to calculating raise percentages based on role, specialty pay, etc
• Provide training to subordinates in proper operational procedures and functions
• Ensure accurate subordinate payroll entries and approve subordinate payroll
• Assist Recruitment Team as a Structured Interview Rater for candidate selection
• Lead on special projects to include policy revisions, HR document scanning into OnBase, implementation of new agency ID cards, and various reports
• Develop and maintain HR system codes (job codes, status codes, department codes), employee pay groups and personnel actions - Make supervisor code changes in payroll system each pay period to ensure time entry approval.

• Maintain accurate and up-to-date employee records and files
• Confirm processing of agency identification cards using BadgePass system
• Perform quality assurance on all personnel records and operational data to include status changes, transfers, promotions, and the administrative functions of the Personnel Services Unit
• Provide public records requests utilizing NextRequest, ensuring to remove confidential information per Florida Statutes
• Worked with Career Development Unit to enhance knowledge of inner workings of Human Resources Division.

• Encourage first responders and agency personnel to express thoughts, fears, and concerns following traumatic events in a safe, supportive, and confidential setting
• Provide support in defusing situations, conducting debriefings, one-on-one peer support, critical incident stress education, and mental health follow-up to sworn and civilian agency personnel
• Group Crisis Intervention Certification and Assisting Individuals in Crisis Certification through ICISF, as well as completion of 14-hour Post-Traumatic Stress Disorder Train the Trainer training session.

Communications Emergency Response Team (CERT) Nov 2017 – Oct 2018

• Certified Training Officer, August 2016 to October 2018
• Trained one trainee per month on policies, procedures, and expectations that are required while handling incoming calls and radio traffic with law enforcement units
• Created worksheets and quizzes to assist trainees in comprehending objectives
• Monitored trainee progression and completed informative “Daily Observation Reports”
• Screened calls for service to determine the nature of the call and level of priority and used a computer aided dispatch (CAD) terminal to obtain and relay information and enter call data into Tiburon
• Dispatched and monitored law enforcement units responding to emergency and non-emergency calls
• Provided additional manpower to the Communications Center in times of crisis and during 2-week on-call periods as well as supported on-duty personnel when absent for planned events (Nov 2017 – Oct 2018).