Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Crespo

Whitehall,PA

Summary

Dynamic customer service professional with extensive experience at Ross Stores, adept at conflict resolution and relationship building. Proven track record in enhancing customer satisfaction through active listening and informed product recommendations. Skilled in data entry and payment processing, consistently driving loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ross Stores
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier Team Lead

Express Store
02.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Beauty Advisor

Ulta Beauty Inc.
05.2023 - 01.2024
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

Education

Phlebotomy

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Product knowledge

Languages

English
Elementary
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Ross Stores
04.2024 - Current

Cashier Team Lead

Express Store
02.2024 - Current

Beauty Advisor

Ulta Beauty Inc.
05.2023 - 01.2024

Phlebotomy

Lehigh Carbon Community College

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Karina Crespo