Karina Flores
Chula Vista,CA.
Summary
Detail-oriented and personable administrative professional with over 13 years of experience supporting insurance offices, attorneys, executives, and clients. Expertise includes Property & Casualty insurance operations, legal office administration, bookkeeping, scheduling, and customer service. Recognized as a bilingual communicator who consistently delivers reliability and accuracy while ensuring seamless office workflows in fast-paced environments. Committed to enhancing operational efficiency and fostering positive relationships through exceptional organizational skills and attention to detail.
Overview
14
14
years of professional experience
Work History
Property and Casualty Insurance Agent
State Farm
San Diego, CA
03.2021 - 08.2023
- Supported daily operations for a Property & Casualty insurance office, assisting agents with client files, policy updates, and documentation.
- Conducted comprehensive policy reviews to ensure optimal coverage and compliance.
- Developed tailored insurance solutions to meet client needs and mitigate risks.
- Processed payments, issued receipts, and maintained accurate records for renewals, endorsements, and new policies.
- Handled high‑volume inbound calls, answered coverage questions, and scheduled appointments for agents.
- Verified client information, gathered required documents, and prepared policy packets for new and existing customers.
- Assisted with claims intake by collecting incident details, completing forms, and forwarding information to carriers.
- Maintained organized digital and physical filing systems to ensure compliance and quick retrieval of documents.
Secretary
Luna & Associates, Attorneys At Law
San Diego , CA.
07.2012 - 08.2020
- Scheduled and made appointments for 5 attorneys, manage agenda
- Received and placed telephone calls to clients and prospective clients.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Screened telephone calls and forwarded to appropriate departments.
- Answered and directed calls using multi-line switchboard.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Assistant
Just Transition Alliance
San Diego, CA
03.2009 - 07.2012
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Monitored executive director's calendar and scheduled appointments, meetings and travel.
- Created detailed expense reports and requests for capital expenditures.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained complex digital filing system for financial information.
- Processed invoices and expenses using Quickbooks to facilitate on-time payments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Coordinated logistics for meetings, ensuring seamless communication among diverse stakeholders.
- Managed calendars and schedules, optimizing time allocation for executive leadership.
Education
Temecula Valley High School
Temecula, CA05-1997
Skills
- Quickbooks
- Office administration
- Payment collection
- Scheduling and calendar management
- Bilingual
- Verbal and written communication
- Efficient multi-tasker
- Customer relations and communications
- Multi-line phone proficiency
Timeline
Property and Casualty Insurance Agent
State Farm
03.2021 - 08.2023
Secretary
Luna & Associates, Attorneys At Law
07.2012 - 08.2020
Administrative Assistant
Just Transition Alliance
03.2009 - 07.2012
Temecula Valley High School