Karina Ganau
Charlotte,NC
Summary
Motivated hospitality professional with proven leadership and communication skills. Expertise in enhancing guest experiences through effective staff training and operational standards. Known for implementing successful inventory management strategies that optimize efficiency and support customer engagement.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Foxcroft Food and Wine
Charlotte, North Carolina
05.2026 - Current
- Assisted in managing daily operations of a high-end restaurant and wine bar.
- Trained new staff on service protocols and menu knowledge for optimal guest experience.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Conducted regular staff meetings to communicate updates and address team concerns.
- Oversaw inventory management and ordering of food and beverage supplies.
Shift Lead/Server Trainer
Postino
Charlotte, NC
12.2025 - 05.2026
- Delivered outstanding customer service in high-pressure dining environment, ensuring positive guest experiences.
- Guided guests in menu choices and addressed dietary needs, enhancing overall dining satisfaction.
- Addressed customer inquiries and resolved complaints, contributing to improved guest satisfaction.
- Promoted desserts, appetizers, and specialty drinks, increasing overall sales.
Shift Lead/Server
North Italia
Charlotte , NC
03.2024 - 12.2025
- Managed opening and closing duties to ensure smooth restaurant operations.
- Trained and mentored new staff on menu items and service techniques to ensure consistent service quality.
- Contributed to new restaurant openings by developing training programs for staff to ensure readiness and efficiency.
- Assisted in inventory management by maintaining optimal stock levels to support daily operations.
Store Manager
Zumiez
Charlotte, NC
03.2022 - 03.2024
- Trained and developed team members in customer service techniques, resulting in higher customer satisfaction ratings.
- Monitored sales trends and adjusted strategies, aligning offerings with changing customer needs.
- Implemented visual merchandising standards to enhance product displays.
- Fostered positive team environment through motivation and support initiatives, contributing to stronger team cohesion.
Stock Supervisor
Vans
Miami Beach, FL
01.2020 - 02.2022
- Supervised inventory management and stock replenishment to ensure product availability.
- Coordinated product placement and merchandising to maximize sales visibility.
- Scheduled staff shifts to balance coverage and maintain operational efficiency.
- Maintained accurate records of incoming and outgoing merchandise shipments.
Restaurant Manager
1900 Mexican Grill
Charlotte, NC
02.2018 - 11.2019
- Coached team on food safety, sanitation, customer service, menu education, and up-selling techniques, contributing to revenue growth.
- Trained and supervised staff on customer service, food handling, and safety protocols, improving service quality and compliance.
- Executed opening, closing, and shift change functions to ensure consistent operational standards.
- Established positive relationships with guests and employees through effective communication and strong interpersonal skills.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06-2016
Skills
- Menu knowledge
- Wine and beverage service
- Upselling techniques
- Inventory management
- Staff training
- Customer engagement
- Sales promotion
- Allergy awareness
- Team leadership
- Team motivation
- Effective communication
- Conflict resolution
Languages
Spanish
Timeline
Assistant General Manager
Foxcroft Food and Wine
05.2026 - Current
Shift Lead/Server Trainer
Postino
12.2025 - 05.2026
Shift Lead/Server
North Italia
03.2024 - 12.2025
Store Manager
Zumiez
03.2022 - 03.2024
Stock Supervisor
Vans
01.2020 - 02.2022
Restaurant Manager
1900 Mexican Grill
02.2018 - 11.2019
High School Diploma -
Ardrey Kell High School