Karina Garcia
Pomona,CA
Summary
Driven by a proven track record of enhancing patient and client satisfaction at MDH Network, I excel in data management and verbal communication. Leveraging clinical training and customer service skills, I've significantly improved care standards and efficiency. My adeptness in maintaining records and fostering positive interactions showcases my comprehensive capability to meet and exceed employer expectations. Also as a Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
SLS Instructor
MDH Network
Whittier, CA
09.2020 - Current
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Provided compassionate care and support, fostering a nurturing environment conducive to personal growth and learning.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Administered medication to manage symptoms and promote healing.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Evaluated client progress toward established annual and quarterly goals.
- Implemented behavior management plans consistently to establish clear expectations and maintain a structured learning environment.
Clerk
Pars Motors
Pomona, CA
12.2020 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
Office Clerk
Golden Cross Health Care
Pasadena, CA
03.2019 - 04.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
- Enhanced communication within the office by organizing regular meetings, distributing agendas, and capturing meeting minutes.
- Demonstrated a commitment to continuous improvement by proactively identifying areas where processes could be optimized and presenting solutions to supervisors or team members for consideration.
- Screened visitors and issued badges to maintain safety and security.
- Assisted with onboarding new employees by providing them with necessary materials, resources, and training schedules.
- Expedited project completion times by assisting coworkers with research tasks, locating needed information sources quickly and efficiently.
- Strengthened relationships between departments by mediating conflicts or misunderstandings when they arose among co-workers or supervisors.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
- Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
- Stayed abreast of industry trends and best practices by participating in professional development opportunities, workshops, or seminars as needed.
- Contributed to successful event planning efforts by coordinating logistics, securing venues, arranging catering services, and overseeing guest registration processes.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Patient Care Technician
Loma Linda Medical Center
Loma Linda, CA
09.2015 - 03.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Collected and transported specimens to prepare for lab testing.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
No Degree - Nursing
West Coast Ultrasound Institute
Ontario, CAHigh School Diploma -
Garey High School
Pomona, CA06.2007
Skills
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- Vital signs monitoring
- Patient Observation
- Infection control standards
- Data Collection
- Clinical Training
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
Timeline
Clerk
Pars Motors
12.2020 - 03.2022
SLS Instructor
MDH Network
09.2020 - Current
Office Clerk
Golden Cross Health Care
03.2019 - 04.2020
Patient Care Technician
Loma Linda Medical Center
09.2015 - 03.2019
No Degree - Nursing
West Coast Ultrasound Institute
High School Diploma -
Garey High School