Karina Garcia
Laredo,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concentrix
Laredo, TX
05.2025 - Current
- Answers questions and resolves issues as a “single-point-of-contact” based on phone calls, plan sponsors, PSS/ISO, members and providers.
- Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members by understanding and engaging the member to the fullest.
- Fully understands the member’s needs by building a trusting and caring relationship with the member. Anticipates customer needs.
- Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.
- Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.
- Initiates out-reach/welcome calls to ensure constituents expectations are met or exceeded.
Customer Service Representative
Concentrix
Laredo, TX
01.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Desk Clerk
Laredo Executive Inn
Laredo, TX
01.2017 - 12.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
Education
Associate Of General Studies - Science
Laredo College
Laredo, TXCertificate - Dental Assisting
Laredo Community College
Laredo, TX05.2022
Highschool Diploma - undefined
Lyndon B Johnson
Laredo, TX06.2015
Skills
- Complaint resolution
- Report preparation
- Receiving support
- Technical Support
- Account management
- Money handling abilities
- Recordkeeping strength
- Customer service
- Medical billing codes
- Medical billing technology
Certification
- 2022-05 Certified Dental Assistant
- 2022-05 RDA - Registered Dental Assistant
Timeline
Customer Service Representative
Concentrix
05.2025 - Current
Customer Service Representative
Concentrix
01.2018 - 12.2018
Front Desk Clerk
Laredo Executive Inn
01.2017 - 12.2017
Certificate - Dental Assisting
Laredo Community College
Highschool Diploma - undefined
Lyndon B Johnson
Associate Of General Studies - Science
Laredo College