Eaven Defense
Cutler Bay,FL
Summary
Seeking the possibility to acquire further experience and growth within the organization and to have the ability to utilize the skills and education and experience obtained.
Highly motivated professional with excellent sales skills and a strong ability to turn complex problems into solutions.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
New Age Womans Health (OBGYN)
01.2023 - Current
- Sent appointment reminders and followed up with patients for rescheduling or additional documentation.
- Prepared and organized forms for new and existing patients, ensuring smooth office flow.
- Handled requests for medical records, referrals, and prescription renewals in coordination with clinical staff.
- Handled billing inquiries that included copayments, outstanding balances, and insurance verification.
Scheduling Coordinator
Mia Aesthetics
02.2021 - 11.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Coordinated and managed surgical and consultation schedules for multiple plastic surgeons
- Served as the liaison for patients, guiding them through the pre-operative and post-operative appointment process
- Handled high call volumes and responded promptly to patient inquiries with professionalism and care.
- Verified insurance coverage and obtained pre-authorizations for surgical procedures and consultations.
- Maintained accurate and up-to-date records in electronic medical systems.
Call Center Manager
Alorica
03.2014 - 01.2021
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Trained team members on performance metrics and consumer behavior identification.
- Determined quality assurance benchmarks and set standards for improvement.
- Performed supplier risk evaluations and supported regulatory inspections.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cheerleading Coach
Concurrent With Alorica
01.2014 - 06.2019
- Motivated athletes to become stronger, more agile and more effective through training habits.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Coordinated travel arrangements, tracked expenses and reported on all team activities.
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods.
- Checked squad member uniform, attitude and form before all events.
Customer Service Rep
Racetrac
01.2013 - 01.2014
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cashier
A.L.M Sports
01.2010 - 01.2013
- Actively participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
- Traveled across region to observe junior athletes and identify potential team recruits.
- Established clear benchmarks for performance and monitored individual and team progress.
- Introduced games and drills, which helped students to better develop skill levels.
Cashier and Stock
Family Dollar
01.2008 - 01.2009
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained accurate system inventory by correctly inputting data changes.
- Quickly and accurately counted drawers at start and end of each shift.
- Developed and maintained courteous and effective working relationships.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
Teacher’s Assistant
UPWARD BOUND LEARNING CENTER
01.2007 - 01.2008
- Communicated frequently with parents, students and faculty to provide feedback and discussed focus.
- Graded and evaluated student assignments, papers and course work.
- Fostered team collaboration between students through group projects.
- Supervised learning groups of students in classroom stations.
- Designed dynamic lesson plans based on student interests to increase overall student performance.
Junior Coach
LAUDERHILL OPTMIST PARKS
01.2007 - 01.2008
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Increased player strength, agility and game skills through successful practices.
- Assisted in building kids self- esteem through INTER-SET Mentoring, Member of Future Business Leaders of America, Volunteer within community.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Education
Associate of Arts - Elementary Education
FLORIDA MEMORIAL UNIVERSITY MIAMI GARDENS
Miami Gardens, FL06.2019
High School Diploma -
Dillard High School
Sunrise, FL06.2009
Skills
- Performance improvements
- Productivity Standards
- Quality controls
- Employee engagement
- Sales and marketing
- Time management
- Data entry
- Office administration
- Guest relations
- Calendar management
Timeline
Front Desk Receptionist
New Age Womans Health (OBGYN)
01.2023 - Current
Scheduling Coordinator
Mia Aesthetics
02.2021 - 11.2022
Call Center Manager
Alorica
03.2014 - 01.2021
Cheerleading Coach
Concurrent With Alorica
01.2014 - 06.2019
Customer Service Rep
Racetrac
01.2013 - 01.2014
Cashier
A.L.M Sports
01.2010 - 01.2013
Cashier and Stock
Family Dollar
01.2008 - 01.2009
Teacher’s Assistant
UPWARD BOUND LEARNING CENTER
01.2007 - 01.2008
Junior Coach
LAUDERHILL OPTMIST PARKS
01.2007 - 01.2008
Associate of Arts - Elementary Education
FLORIDA MEMORIAL UNIVERSITY MIAMI GARDENS
High School Diploma -
Dillard High School
Similar Profiles
Jatniela TrejoJatniela Trejo
Medical Assistant/Receptionist at OBGYNMedical Assistant/Receptionist at OBGYN
Iryna DumanchukIryna Dumanchuk
Front Desk Receptionist at OBGYNFront Desk Receptionist at OBGYN
Lorie HendryLorie Hendry
Labor and Delivery Registered Nurse at Merit Health Womans HospitalLabor and Delivery Registered Nurse at Merit Health Womans Hospital
Marietta HuertaMarietta Huerta
Fragrance & Beauty Advisor at ChanelFragrance & Beauty Advisor at Chanel
Brooke GlossonBrooke Glosson
Data Entry Clerk at Back Office LogisticsData Entry Clerk at Back Office Logistics