Karina Gutierrez
Chicago,IL
Summary
In my previous roles, I have successfully lead teams in fast paced environments. I have helped them stay organized and ensured that daily operations were running smoothly. I focused on supporting my team, positive work environments and solving problems efficiently which built trust and over all respect within.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Sofive Soccer Center
11.2023 - Current
- Manage customer interactions to ensure timely issue resolution and enhanced customer satisfaction.
- Oversee food safety and quality across the kitchen and dining areas, ensuring compliance with established standards.
- Handle cash operations with accuracy and adherence to financial procedures.
- Lead shift teams, delegate tasks effectively, and ensure smooth day-to-day operations.
- Maintain cleanliness and enforce break schedules to optimize staff efficiency.
- Implemented accurate cash-handling procedures, reducing discrepancies and improving financial integrity.
Supervisor (Promoted)
Home2Suites by Hilton
07.2021 - 06.2022
- Prepared daily housekeeping assignments and inspection boards.
- Inspected guest rooms and public areas for compliance with cleanliness and brand standards.
- Assisted in scheduling associates based on occupancy and business needs.
- Coached and held team members accountable for service and performance standards.
- Managed lost and found processes, ensuring proper tracking and guest communication.
- Led daily stand-up meetings to align team priorities and goals.
- Followed company safety policies and reported maintenance issues promptly.
Housekeeper
Home2 Suites by Hilton
09.2019 - 07.2021
- Cleaned guest rooms efficiently (10-16 per day) following brand and OSHA standards.
- Prepared beds, bathrooms, and public spaces to maintain hotel quality expectations.
- Dusted, polished, vacuumed, and sanitized using proper equipment and techniques.
Catering Coordinator
Life Kitchen
08.2017 - 06.2019
- Managed and supervised catering order production and delivery logistics.
- Assisted with order deliveries and promoted catering services to businesses and events.
- Set up and broke down dining and meeting areas while ensuring sanitation compliance.
- Served as first contact, handling inquiries via phone, email, and online platforms.
- Streamlined inventory processes, reducing waste and improving cost efficiency.
- Negotiated vendor contracts, achieving favorable pricing and service terms.
Catering Coordinator
Corner Bakery Cafe
10.2013 - 03.2016
- Processed catering phone orders and managed guest inquiries and feedback.
- Coordinated and executed drop-off catering and event setups.
- Maintained organization of catering equipment and supplies.
- Created menu signage based on dietary notes and event requirements.
- Collaborated daily with F&B Managers, culinary, and operations teams to meet guest expectations.
- Managed ordering of office and meeting room supplies within budget.
- Maintained accurate records of catering sales and client database updates.
Education
Diploma - General Studies
Morton West High School
Berwyn, ILCertification - OSHA 30-Hour General Industry Certification, Alcohol Basset, Serve Safe Food Safety, Labor and Employment Law Certification
Morton College
Cicero, IL01.2023
Skills
- Team Leadership
- Food Safety, Sanitation & Quality Control
- Task Prioritization
- Staff Supervision
- Cash Handling & Financial Accuracy
- Staff Motivation
- Process Improvement
- Event & Catering Operations Management
- Coordination & Scheduling
- Point of Sale (POS) Systems: Toast, Square, Clover
- Microsoft Office Suite
- Hotel Property Management Systems: Hilton OnQ, Opera PMS
- Google Workspace
- Inventory & Ordering Systems: MarketMan, BlueCart, or similar platforms
- Employee Scheduling Tools: HotSchedules, When I Work
- Project Management System: Hydra Cloud, Mondaycom
- CRM Systems for Customer Tracking and Feedback
Timeline
Assistant Manager
Sofive Soccer Center
11.2023 - Current
Supervisor (Promoted)
Home2Suites by Hilton
07.2021 - 06.2022
Housekeeper
Home2 Suites by Hilton
09.2019 - 07.2021
Catering Coordinator
Life Kitchen
08.2017 - 06.2019
Catering Coordinator
Corner Bakery Cafe
10.2013 - 03.2016
Diploma - General Studies
Morton West High School
Certification - OSHA 30-Hour General Industry Certification, Alcohol Basset, Serve Safe Food Safety, Labor and Employment Law Certification
Morton College