Karina Gutiérrez Duarte

San Diego,CA

Summary

Customer service professional with 8 yeasr of experience in face-to-face and/or remote customer support. Skilled in problem resolution, complaint handling, customer retention, and enhancing user experience. Focused on delivering quick and effective solutions with strong communication, empathy, and teamwork abilities. Committed to customer satisfaction and continuous improvement in service processes.

Bachelor's Degree in Nutrition, Specialized in Clinical Nutrition, with experience conducting comprehensive nutritional assessments, including lifestyle factors such as physical condition, stress levels, and medical diagnoses. Skilled in preparing, recommending, and managing dietary habits for optimal health.

Overview

years of professional experience

Work History

Bariatric Nutrition Specialist

Baltic Surgery

Tijuana, Baja California

08.2019 - 04.2025

Conduct comprehensive nutritional evaluations to determine the individual needs of each patient before and after bariatric surgery.
Develop personalized meal plans that align with the different phases of bariatric surgery and the specific nutritional requirements of each patient.
Provide nutritional education on healthy eating habits, permitted and restricted foods, and how to prevent postoperative complications.
Track patient progress, evaluate outcomes, and adjust dietary plans as needed.
Offer guidance on managing common nutritional complications in bariatric patients, such as vitamin and mineral deficiencies, and adjust supplementation when necessary

Receptionist

Marvey Spa / Bariatric Clinic

Tijuana, Baja California

02.2018 - 08.2020

Customer service and professional demeanor
Phone system handling and call reception
Schedule management and appointment coordination
Email writing and correspondence management
Proficient in office software (Word, Excel, Outlook)
Clear and effective verbal and written communication
Multitasking and ability to work under pressure
Problem-solving and decision-making skills
Language proficiency: Spanish (native), English (intermediate)
Discretion and handling of confidential information

Education

Bachelor's Degree in Nutrition -

Xochicalco University

Tijuana

07-2018

Skills

Strong Phone Etiquette and Communication skills
Excellent Customer Service skills
Ability to handle multiple tasks efficiently and effectively
Proficiency in using office management software and tools
Nutritional Assessment: Expertise in conducting detailed nutritional assessments tailored to individual needs, especially in bariatric patients
Meal Planning and Management: Proficient in developing and adjusting personalized meal plans to ensure proper nutrition during different stages of bariatric surgery

Patient Education: Skilled in educating patients on healthy eating, food choices, and managing dietary restrictions pre- and post-surgery
Monitoring and Follow-Up: Strong ability to monitor patient progress, analyze outcomes, and make adjustments to dietary plans for optimal recovery and long-term health
Complication Management: Knowledgeable in identifying and addressing nutritional deficiencies (eg, vitamins and minerals) and other complications common in bariatric patients
Interdisciplinary Collaboration: Ability to work effectively with surgeons, healthcare providers, and support teams to ensure a holistic approach to bariatric patient care
Communication and Counseling: Strong interpersonal skills to motivate, educate, and support patients through the challenging journey of bariatric surgery and long-term dietary changes
Clinical Documentation and Record Keeping: Proficient in maintaining accurate patient records, including nutritional assessments, progress reports, and follow-up care documentation

Languages

Spanish

Native/ Bilingual

English

Professional

Timeline