Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
StoreManager

Karina Hernandez

Oxnard,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Passionate in training employees on exceptional customer service etiquette and sales techniques. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

16
16
years of professional experience
1
1
Certification

Work History

District Manager Interim Role

Starbucks
San Fernando, CA
03.2022 - Current
  • Shoulder to shoulder work with Assistant Store Manager and Store Manager.
  • Supporting Assistant Store Manager and Store Manager in plans for the week.
  • Supporting staffing needs for the District
  • Attending/leading district and area calls
  • Connect with new and recent hires, District calls and Store Manager interviews.
  • Support in execution of store action plan
  • Tended to customer call backs.
  • Facilitating District meetings
  • Store visits including PPVs
  • Support SM with performance management and partner development.
  • Support stores with incidents and third place disruptions.



Store Manager

Starbucks
NEWBURY PARK, CALIFORNIA
01.2017 - Current
  • Build team capability to create the starbucks experience for customers and partners.
  • Create an environment that enables the store team to work together to consistently ensure operational excellence.
  • Store manager trainer for the district.
  • Peer trainer for new in role store manager trainers.
  • Peer advisor and consultant to the business. Focused on the overall success of the district by strengthening leadership capabilities in peers.
  • Recruiting and developing key talent to provide an inclusive, diverse, and safe culture.
  • Actively participated in the performance management process to support peers in coaching, providing meaningful feedback, and writing and delivering performance documentation.
  • Leader/coordinator of new drive thru store opening , campus and collins.
  • Coordinator for district level barista championship as well as leading through peer strength capabilities.
  • District manager proxy.

Guest Experience Executive Team Leader

Target
Camarillo, California
11.2014 - 01.2017
  • Leader on duty on each shift overseeing entire store and employees.
  • Assessed and selected top talent at the hourly team member and team leader levels by interviewing new candidates for hire and current team members for promotion.
  • Effectively execute and lead the team through new initiatives and change.
  • Overseeing leader of Starbucks, Target cafe, pizza hut , Cashier, and guest experience leaders and team.
  • Barista certified and LVM trained.
  • Ensured brand standards were met and in line with Starbucks license agreement.
  • Focused on food safety and met all health and safety requirements at all times.
  • Leader of the overall guest experience of the store leading the way in the top experience score of the district.
  • District guest experience trainer.

Senior Team Leader

Target
Moorpark, California
06.2006 - 11.2014
  • Oversaw the building and team as leader on duty and key carrier.
  • Captain and trainer of inventory process for overall store.
  • Created business owner decisions through visual merchandising. Focused on trends, community and weather to build sales.
  • Met company visions through adjacency and transition sets in clothing department floor pad.
  • Team leader trainer for the district.

Education

High School Diploma -

Adolfo Camarillo High School
Camarillo, CA
2005

Skills

  • Decision Making
  • Goal Setting
  • Team Leadership
  • Employee Motivation
  • Dealing with ambiguity
  • Managerial courage
  • interpersonal savvy

Certification

  • Business college, Target Headquarters- 2014

References

Diane Klein

P: (805) 558-7657

Starbucks Coordinator

Brittany Craft

P: (818) 940-4560

Starbucks District Manager

Timeline

District Manager Interim Role

Starbucks
03.2022 - Current

Store Manager

Starbucks
01.2017 - Current

Guest Experience Executive Team Leader

Target
11.2014 - 01.2017

Senior Team Leader

Target
06.2006 - 11.2014

High School Diploma -

Adolfo Camarillo High School

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Karina Hernandez