Karina Labrada
New Horizons Healthcare
Roanoke,VA
1
Language
1
Certification
6
years of professional experience
Diligent patient access/receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Work History
Patient Access Representative
8 Months- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Certified Nursing Assistant
2 Years- Checked patient vital signs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and dementia.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
2 Years- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma
Skills
Customer service
Phone etiquette
Professional communication
Front desk support
Bilingual fluency
Insurance verification
HIPAA compliance
Multitasking and organization
Healthcare systems navigation
Team leadership
Electronic health records
Registration and scheduling
Calm and effective under pressure
Patient documentation
Communicating with clients
Complaint resolution
Customer/Client relations
Career Break- Stay at home mom
September 2024-Present
Took time away from paid employment to care for my children. Now ready to return to the workforce and apply my previous healthcare, patient access, receptionist, and customer service experience.
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
New Horizons Healthcare
01.2024 - 09.2024Read More
Certified Nursing Assistant
Springtree Health & Rehab
04.2020 - 04.2022Read More
Customer Service Representative
Cookout
05.2018 - 05.2020Read More
Northside High School
High School Diploma
Read More