Karina Leal
Orange
Summary
Administrative and legal support professional adept at managing client immigration cases from intake to completion. Proven ability to optimize workflows and track application progress, ensuring compliance with deadlines while maintaining high client satisfaction. Bilingual in English and Spanish.
Overview
7
7
years of professional experience
Work History
Case Manager
Wilner & O’Reilly Immigration Attorneys
Orange
05.2025 - Current
- Managed client immigration cases from intake to completion, ensuring compliance with deadlines and requirements.
- Coordinated with USCIS and NVC to track application progress and resolve issues, facilitating timely case resolutions.
- Provide clients with updates and guidance, maintaining high levels of satisfaction and trust.
- Support clients through application processes, addressing questions and concerns promptly.
- Collaborated with attorneys to prepare legal documents for immigration cases.
Legal Assistant
Wilner & O’Reilly Immigration Attorneys
Orange
01.2024 - 04.2025
- Assisted case managers in preparing cases, drafting documents, and filing submissions to ensure timely progression of legal matters.
- Maintained client files and confidential records, ensuring compliance with legal standards.
- Scheduled appointments, managed correspondence, and supported daily office operations.
- Supported team on special projects to enhance document organization and streamline workflow.
Office File Clerk
Wilner & O’Reilly Immigration Attorneys
Orange
02.2022 - 12.2023
- Assisted case managers with data entry, document preparation, and deadline tracking.
- Scanned, organized, and distributed USCIS, and NVC application documents.
- Entered USCIS receipt information into Cerenade system accurately and efficiently.
- Supported daily office operations including multi-line phone system management and email correspondence.
- Prepared and sent retainer agreements using DocuSign and Adobe platforms.
Receptionist
Wilner & O’Reilly Immigration Attorneys
Orange
03.2020 - 01.2022
- Handled high-volume incoming calls and professionally greeted clients to ensure positive first impressions.
- Coordinated appointment scheduling, routed calls, and maintained updated client communications to enhance client engagement.
- Managed incoming mail and distributed documents efficiently in office.
- Revamped business website pages and refreshed social media profiles to improve online presence.
Sales Supervisor
Tory Burch
Costa Mesa
11.2019 - 11.2020
- Trained and motivated team members to improve performance and elevate customer experiences.
- Supervised sales floor operations, contributing to attainment of sales goals.
- Managed inventory and cash handling while overseeing daily operational tasks.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CASkills
- Bilingual communication
- Client Assessment
- Case Documentation
- Client relationship management
- Records management
- Document handling
- Time management
- Attention to detail
Accomplishments
- Improved Client Satisfaction: Increased client satisfaction scores.
- Case Management Excellence: Managed 180+ immigration cases successfully, ensuring 100% deadline compliance.
- Efficiency Improvement: Enhanced office efficiency and document organization.
- Employee of the year for 2023
Timeline
Case Manager
Wilner & O’Reilly Immigration Attorneys
05.2025 - Current
Legal Assistant
Wilner & O’Reilly Immigration Attorneys
01.2024 - 04.2025
Office File Clerk
Wilner & O’Reilly Immigration Attorneys
02.2022 - 12.2023
Receptionist
Wilner & O’Reilly Immigration Attorneys
03.2020 - 01.2022
Sales Supervisor
Tory Burch
11.2019 - 11.2020
High School Diploma -
Santa Ana High School