Karina Long
Wilmington,DE
Summary
Reliable professional with extensive experience in customer service roles, excelling in efficient transaction processes and cash handling. Strong communication and problem-solving abilities contribute to enhancing customer satisfaction. Committed to fostering team collaboration and supporting diverse customer needs.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Courtyard by Marriott
Wilmington, Delaware
04.2026 - Current
- Managed check-in and check-out processes efficiently for all guests.
- Welcomed guests with a friendly demeanor and prompt service.
- Handled guest inquiries and resolved issues with professionalism.
- Coordinated room assignments and maintained accurate reservations system.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Processed payments accurately and efficiently.
- Handled cash drawer operations during shifts responsibly throughout shift.
Customer Service Cashier
Nifty Fifty's
Philadelphia, PA
10.2023 - 02.2025
- Processed credit card transactions with accuracy, ensuring smooth customer experiences.
- Received payments through cash, check, credit cards, vouchers, or automatic debits, maintaining transaction accuracy.
- Educated customers on product pricing and addressed inquiries about products and services to enhance their shopping experience.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Behavioral Health Technician
Wavelengths Recovery
Huntington Beach, CA
09.2021 - 07.2023
- Delivered crisis intervention services to patients, ensuring immediate support during critical moments.
- Extended emotional support to clients navigating challenging situations, promoting resilience and recovery.
- Facilitated daily activities like arts and crafts, games, and music therapy to enhance coping skills and foster emotional well-being.
- Responded promptly to any emergency situations that may have arisen within the facility.
- Administered medications as prescribed by physician or psychiatrist.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Coordinated transportation for appointments outside the facility.
Administrative Assistant
Terminix
Fayetteville , NC
08.2016 - 07.2021
- Managed office supplies inventory, ensuring timely order placement to maintain stock levels.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained filing systems for confidential documents, ensuring easy access and compliance with privacy standards.
- Greeted visitors professionally, addressing inquiries and directing them to appropriate personnel to enhance visitor experience.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
High School Diploma -
Gray's Creek High School
Hope Mills, NC06-2011
Associate of Applied Science - Human Services
Delaware Technical Community College
DE08-2026
Skills
- Front desk operations
- Reservation management
- Customer relations
- Issue resolution
- Cash management
- Transaction management
- Point of sale management
- Product expertise
- Inventory management
- Data entry
- Hospitality services
- Team collaboration
- Reservation management
References
References available upon request.
Timeline
Front Desk Agent
Courtyard by Marriott
04.2026 - Current
Customer Service Cashier
Nifty Fifty's
10.2023 - 02.2025
Behavioral Health Technician
Wavelengths Recovery
09.2021 - 07.2023
Administrative Assistant
Terminix
08.2016 - 07.2021
High School Diploma -
Gray's Creek High School
Associate of Applied Science - Human Services
Delaware Technical Community College