Karina Mendez
Summary
Experienced and committed Medical Assistant Supervisor with managing and Customer Services background with excellent communication and listening skills including training employees, mediate interpersonal conflicts and implement company procedures. Detail-oriented professional looking to bring medical background utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Supervisor/Medical Assistant
Valley Health System
12.2021 - 12.2023
- Coordinating staff schedules, monitoring the performance of employees and the facility, and ensuring compliance and achievement of departmental goals
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Office Manager
Holistics Life
12.2020 - 12.2022
- Handled day to day office operations
- Handling payroll accounts
- Setting up EMR and coordinating travel and logistics for testing, CPR and Phlebotomy classes.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Customer Service Representative
DialAmerica
02.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Certified Clinical Medical Assistant (CCMA)
Clover Health Insurance
08.2018 - 05.2019
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
Education
High School Diploma -
Foreign School
07.2013
Skills
- Effective Communication
- Patient Care
- Leadership
- Staff Management
- Documentation review
- Medical terminology
- Technical support
- Sales
Certification
- Certified Medical Assistant (AMCA), 04/01/16, 04/01/18
- BLS Certification
- IT Support Specialist, 08/01/23
Languages
Spanish
Native or Bilingual
Timeline
Supervisor/Medical Assistant
Valley Health System
12.2021 - 12.2023
Office Manager
Holistics Life
12.2020 - 12.2022
Customer Service Representative
DialAmerica
02.2019 - 12.2020
Certified Clinical Medical Assistant (CCMA)
Clover Health Insurance
08.2018 - 05.2019
High School Diploma -
Foreign School
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