Lourdes Esquivel
San Jose,CA
Summary
Dynamic Medical Assistant Supervisor at NMCI Medical Clinic with proven leadership in enhancing team efficiency and patient satisfaction. Skilled in electronic health records management and team building, I implemented a triage system that significantly reduced patient wait times. Committed to continuous improvement and fostering a collaborative work environment.
Overview
27
27
years of professional experience
Work History
Medical Assistant Supervisor
NMCI Medical Clinic
San Jose
03.2013 - Current
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Collaborated with human resources to recruit, interview, hire, and onboard new medical assistant team members.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Participated in continuous professional development opportunities as well as industry conferences or seminars to stay informed about current trends in medical assisting supervision practices.
- Improved patient satisfaction by streamlining appointment scheduling and implementing effective communication strategies.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Developed performance improvement plans for underperforming employees, resulting in enhanced productivity levels within the department.
- Led by example in providing compassionate patient care, setting high standard for team.
- Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
Office Manager
Rhodes- Jacob’s Chiropractic
San Jose, CA
10.2003 - 03.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted patients in achieving pain management goals through the implementation of effective therapeutic techniques.
- Educated patients on the importance of proper posture and ergonomics, resulting in reduced workplace-related musculoskeletal issues.
- Conducted thorough examinations, diagnosing conditions accurately and developing appropriate treatment plans accordingly.
- Counseled patients about lifestyle choices impacting injuries, conditions, and recovery.
- Provided exceptional customer service to all patients, ensuring that they felt heard, understood, and valued throughout their treatment journey.
- Developed customized exercise programs specifically designed to support each patient''s rehabilitation process, promoting improved mobility and function.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Office Manager
Bright Now! Dental
Belmont, CA
06.1998 - 08.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
High School Diploma -
Independence High School
San Jose, CASkills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Team building and motivation
- Staff training and development
- Patient care coordination
- Inventory and supply management
- Regulatory compliance
- Medical office administration
- Strong leadership
- Electronic health records management
- First aid and CPR certified
- Medical terminology proficiency
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Professionalism
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Medical Assistant Supervisor
NMCI Medical Clinic
03.2013 - Current
Office Manager
Rhodes- Jacob’s Chiropractic
10.2003 - 03.2013
Office Manager
Bright Now! Dental
06.1998 - 08.2003
High School Diploma -
Independence High School