Hi, I’m
KARINA MILLER
Huntersville,NC
Summary
Motivated, detail-oriented professional with 4 years of Store Management, Customer Service, and Sales experience overseeing all client management, sales optimization, and administrative operations in a store environment while successfully ensuring the highest levels of financial performance. Strong experience building, training, and managing high-performing teams.
Overview
11
years of professional experience
Work History
Parks Chevrolet Charlotte & Gastonia CBG
Car Sales Consultant
08.2021 - Current
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
Au Pair Cultural Exchange Program
Au Pair
05.2016 - 05.2018
Job overview
- Developed professionally and personally by working with 3 children in a different country and culture
- Improved communication skills and English-speaking fluency
- Nominated as Au Pair of the Year in 2017 due to outstanding work ethic and high performance.
Le Postiche
Store Manager II
11.2015 - 05.2016
Job overview
- Guaranteed the highest levels of excellence in terms of client management and sales performance, focused on establishing a client-centric, results-oriented work environment
- Managed a team of 10 collaborators from sales, administrative, and operational backgrounds, providing constructive feedback while highlighting outstanding performance
- Built and maintained clear, accurate individual and collective sales performance reports, analyzing data and generating insights to understand existing points to improve and winning strategies
- Coordinated the design and implementation of marketing and external communication initiatives to improve customer acquisition, promotional events, and product launch results
- Led the development of talent acquisition and offboarding programs.
Le Postiche
Junior Store Manager
07.2013 - 10.2015
Job overview
- Successfully awarded among the Top 10 Le Postiche stores out of 70 stores in total for 2 consecutive years by achieving outstanding sales performance
- Achieved Number 1 Le Postiche store out of 70 stores 3 times due to highest sales performance
- Provided a wide range of professional development and technical training sessions for employees
- Managed store’s product stock and quality levels, guaranteeing prompt availability of items to consumers
- Led winning commercial negotiations with partners and third-party suppliers, ensuring the most favorable financial outcomes for Le Postiche.
Le Postiche
Assistant Manager
04.2013 - 06.2013
Job overview
- Assured the proper functioning of store activities and facilities during the absence of store manager
- Delivered outstanding, attentive customer service to external clients, leveraging customer retention and customer loyalty towards Le Postiche
- Gained immensurable client and conflict management experience by managing challenging clients’ inquiries and generating positive results.
Le Postiche
Cashier
05.2012 - 03.2013
Education
Durham Technical Community College
Associate from Applied Science in Business Administration
05.2021
Skills
- Sales Techniques
- Multitasking
- Organization
- Fast Learner
- People-Oriented
- Flexible
- Determined
- Effective Team Leader
- Meeting Sales Goals
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Car Sales Consultant
Parks Chevrolet Charlotte & Gastonia CBG
08.2021 - Current
Au Pair
Au Pair Cultural Exchange Program
05.2016 - 05.2018
Store Manager II
Le Postiche
11.2015 - 05.2016
Junior Store Manager
Le Postiche
07.2013 - 10.2015
Assistant Manager
Le Postiche
04.2013 - 06.2013
Cashier
Le Postiche
05.2012 - 03.2013
Durham Technical Community College
Associate from Applied Science in Business Administration
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