Karina Miramontes
Fort Worth,TX
Summary
Dedicated and reliable customer service professional with a proven track record in customer service. Possesses exceptional multitasking, time management, and organizational skills. Committed to delivering outstanding customer service and maintaining a professional demeanor in fast-paced environments. Eager to transition into the medical field to apply interpersonal skills and dedication to patient care. Seeking opportunities to expand knowledge and contribute to a high-quality healthcare environment.
Overview
3
3
years of professional experience
Work History
Patient Services Coordinator
Medix - Cook Childrens Home Health
Fort Worth, TX
07.2024 - Current
- Completed required paperwork to secure prior authorizations from Medicaid and managed care organizations.
- Verify insurance coverage monthly, and obtain benefit eligibility information to update and log in the database.
- Manage the renewal and review process for Certificates of Medical Necessity before forwarding them to healthcare providers.
- Organized timely and accurate referrals to help patients obtain healthcare services, and access available resources.
- Receive routine product or service problems, and resolve issues or refer them to the appropriate department for handling.
Part-Time Clerk
QuikTrip
Fort Worth, TX
11.2021 - 11.2024
- Deliver exceptional customer service by assisting customers with purchases, answering inquiries, and resolving complaints in a professional manner
- Managed cash register operations, including handling cash, credit transactions, and balancing.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong multitasking abilities by efficiently handling high volume periods and various tasks simultaneously.
- Developed strong customer relationships by remembering regular customers and anticipating their needs.
- Collaborated with team members to maintain a smooth and efficient store operation.
- Ensured compliance with store policies and procedures, including safety and security protocols.
- Train and mentored new employees on store operations, customer service standards, and point of sale systems fostering a supportive learning environment.
Education
High School Diploma -
Texas Academy Of Biomedical Sciences
Fort Worth, TX06-2023
Associate of Arts -
Tarrant County College District
Fort Worth, TX06-2023
Skills
- Bilingual (English, Spanish)
- Exceptional communication
- Organizational skills
- Conflict Resolution
- Time management
- Customer Relationship Management
- Team Collaborations
- High-level Multitasking Abilities
- Attention to Detail
- Adaptability
- Empathy and Patience
Timeline
Patient Services Coordinator
Medix - Cook Childrens Home Health
07.2024 - Current
Part-Time Clerk
QuikTrip
11.2021 - 11.2024
High School Diploma -
Texas Academy Of Biomedical Sciences
Associate of Arts -
Tarrant County College District
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