Karina Montes
Craig,CO
Summary
Compassionate Medical Assistant with expertise in patient-focused care, clinical documentation, and HIPAA compliance. Dedicated to enhancing patient experiences through effective communication and streamlined processes.
Overview
1
1
Certification
Work History
Medical Assistant
Memorial Regional Health
Craig, CO
2025 - 2026
- Assisted in patient intake and registration processes, ensuring accurate data entry.
- Supported healthcare providers during examinations, enhancing patient flow and comfort.
- Coordinated appointment scheduling and managed medical records for efficiency.
- Administered vaccinations and medications as directed by supervising clinicians.
- Educated patients on treatment plans and medication administration instructions.
- Maintained cleanliness and organization of examination rooms to promote safety standards.
- Collaborated with team members to streamline office procedures and improve patient care.
- Participated in training new staff on office protocols and software systems used in practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Lead Sales Associate
Starbucks
Carlsbad, NM
2023 - 2024
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new associates on product knowledge and service standards.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Enhanced store ambiance by maintaining cleanliness and organizing merchandise displays.
- Developed promotional strategies to increase sales and customer engagement during peak hours.
- Fostered a collaborative team environment through effective communication and conflict resolution.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Handled cash register operations and customer transactions to process payments.
- Led team meetings to discuss goals, share feedback, and celebrate achievements regularly.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Processed and stocked merchandise in accordance with store standards.
Gas Station Clerk
Allsups Convience Store
2023 - 2024
- Operated cash register, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of gas station and convenience store areas.
- Assisted customers with product selection and inquiries to enhance service experience.
- Monitored inventory levels, restocking shelves as needed to ensure product availability.
- Conducted safety checks on equipment and facilities to uphold compliance standards.
- Collaborated with team members to streamline daily operations, improving workflow efficiency.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Maintained clean and orderly work station.
- Implemented promotional displays to drive sales and increase customer engagement.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Delivered exemplary customer service and warmly greeted guests.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
Fedex Driver
FedEx
Carlsbad, NM
2022 - 2023
- Operated delivery vehicles safely and efficiently, adhering to all traffic regulations and company policies.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with maintenance standards.
- Delivered packages promptly while optimizing routes for efficiency based on real-time traffic conditions.
- Maintained accurate records of deliveries, including tracking numbers and customer signatures, ensuring accountability.
- Collaborated with dispatch teams to coordinate delivery schedules and resolve logistical challenges effectively.
- Enhanced overall operational efficiency by contributing input during team meetings focused on process improvements.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Sales Associate
Sephora
Boulder, CO
2020 - 2022
- Assisted customers with product selection and application techniques to enhance their shopping experience.
- Maintained cleanliness and organization of the sales floor to ensure a welcoming environment for clients.
- Collaborated with team members to achieve daily sales targets and promote new product launches.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Executed visual merchandising strategies to highlight seasonal promotions effectively.
- Engaged in continuous learning about skincare and makeup products to offer informed recommendations.
- Utilized point-of-sale systems efficiently for processing transactions and managing returns.
- Conducted inventory checks and restocked shelves to maintain product availability for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Cash Register Clerk
Sam's Club
Longmont, CO
2019 - 2019
- Operated cash register, processing customer transactions efficiently.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team to restock merchandise and maintain store organization.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
- Collaborated with other departments as needed to ensure smooth customer experiences throughout the store visit from entry to exit.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Safeguarded company assets by identifying potential theft risks and following proper security protocols at the register area.
Front Desk Receptionist
Wyndham Resorts
Steamboat Springs, CO
2016 - 2018
- Greeted and assisted guests, ensuring exceptional customer service experience.
- Managed reservation systems, scheduling appointments efficiently for hotel guests.
- Handled guest inquiries and complaints, providing timely resolutions to enhance satisfaction.
- Coordinated check-in and check-out procedures, maintaining accurate guest records.
- Supported administrative tasks, including filing and data entry for operational efficiency.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted in training new front desk staff on procedures and customer service standards.
- Monitored lobby area for cleanliness and organization, creating welcoming atmosphere.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Host
Vallartas Mexican Restaurant
Craig, CO
2014 - 2015
- Greeted and seated guests promptly, enhancing customer satisfaction and experience.
- Managed reservation system efficiently, optimizing table turnover rates.
- Coordinated with kitchen and wait staff to ensure smooth service flow.
- Assisted in training new hosts on company policies and procedures.
- Monitored dining area cleanliness, contributing to a welcoming atmosphere.
- Handled guest inquiries and complaints professionally, ensuring resolution satisfaction.
- Collaborated with management to implement promotional events and special offers.
- Maintained knowledge of menu items, providing accurate recommendations to guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Front Range Community Collage
Westminster, COHigh School Diploma -
Moffat County High School
Craig, CO2016
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
- Compassionate
- Electronic medical records
- Patient assessments
- Medical procedures
- Specimens collection and processing
- Laboratory specimen collection
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
Child abuse and neglet as well as CPR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Memorial Regional Health
2025 - 2026
Lead Sales Associate
Starbucks
2023 - 2024
Gas Station Clerk
Allsups Convience Store
2023 - 2024
Fedex Driver
FedEx
2022 - 2023
Sales Associate
Sephora
2020 - 2022
Cash Register Clerk
Sam's Club
2019 - 2019
Front Desk Receptionist
Wyndham Resorts
2016 - 2018
Host
Vallartas Mexican Restaurant
2014 - 2015
High School Diploma -
Front Range Community Collage
High School Diploma -
Moffat County High School