Karina Muller
Katy,TX
Summary
Dynamic professional with a proven track record at the Alternative-South Texas Educator Program, excelling in program implementation and stakeholder communication. Adept at training coordination and resource allocation, I enhance educational outcomes and foster engagement among staff, students, and parents. Committed to driving efficiency and improving service delivery in diverse environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
A-STEP Representative
Alternative-South Texas Educator Program
Brownsville, TX
09.2004 - 06.2014
- Assisted educators with program implementation and resource allocation.
- Facilitated communication between staff, students, and parents to enhance engagement.
- Coordinated training sessions to improve teaching strategies and educational outcomes.
- Supported data collection and analysis for program evaluation and reporting.
Customer Service Representative
Public Utilities Board
Brownsville, TX
01.1998 - 04.2000
- Resolved customer inquiries and complaints, ensuring high satisfaction levels and adherence to service standards.
- Provided accurate information regarding utility services, billing processes, and account management to customers.
- Streamlined communication channels between departments to enhance response times and service delivery efficiency.
- Trained new team members on customer interaction protocols and service procedures for improved performance.
Clerk
South Texas Vo-Tech
Brownsville, TX
08.1995 - 06.1997
- Processed and organized documentation to ensure efficient workflow and data integrity.
- Maintained accurate records in company databases, enhancing retrieval efficiency.
- Managed inventory control systems, improving stock accuracy and availability.
- Coordinated communication between departments to streamline operations and resolve issues.
Education
Bachelor of Arts - Spanish Language And Literature
The University of Texas At Brownsville
Brownsville, TX12.2014
Skills
- Program implementation
- Resource allocation
- Stakeholder communication
- Training coordination
Certification
Computer Accounting Clerk
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
A-STEP Representative
Alternative-South Texas Educator Program
09.2004 - 06.2014
Customer Service Representative
Public Utilities Board
01.1998 - 04.2000
Clerk
South Texas Vo-Tech
08.1995 - 06.1997
Bachelor of Arts - Spanish Language And Literature
The University of Texas At Brownsville