Karina Musucancha
Orlando,FL
Summary
Dedicated and dynamic, with a proven track record at Crown Plaza Hotel, I excel in delivering exceptional customer service and managing food safety protocols. Leveraging strong problem-solving and time management skills, I significantly enhance dining experiences, adept at catering to diverse guest needs with a positive attitude.
Overview
12
12
years of professional experience
Work History
Banquet Server
Crown Plaza Hotel
12.2018 - 02.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Arranged linens and table settings according to seating plan and event theme.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Provided friendly, courteous service to create memorable moments for guests.
Banquet Server
Wyndham Vacation Ownership
05.2015 - 07.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
Server
IHOP
06.2010 - 03.2013
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED - High School
Clarinda Mattos De Turner
Lima- PerúEnglish-as-a-Second-Language Education
Valencia College
Orlando, FLSkills
- Proper food handling
- Positive attitude
- Customer service focus
- Food safety
- Punctual and reliable
- Problem-solving
- Time management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Banquet Server
Crown Plaza Hotel
12.2018 - 02.2022
Banquet Server
Wyndham Vacation Ownership
05.2015 - 07.2018
Server
IHOP
06.2010 - 03.2013
English-as-a-Second-Language Education
Valencia College
GED - High School
Clarinda Mattos De Turner
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