Karina Padilla
Phoenix,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Bjs Restaurants Inc. Skilled in multitasking and team collaboration, adept at managing high-pressure situations and improving service efficiency. Excels in customer service and effective time management, significantly contributing to workplace productivity and guest experience. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Bjs Restaurants Inc
05.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Server / Busser
Nori Sushi
10.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Bake/Shift Leader
Crumbl Cookies
08.2021 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
High School Diploma -
North Canyon Highschool
05.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Reservations
- Foreign language skills
- Effective Multitasking
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Guest complaint resolution
- Hospitality service expertise
Timeline
Host
Bjs Restaurants Inc
05.2023 - 08.2024
Server / Busser
Nori Sushi
10.2022 - 07.2023
Bake/Shift Leader
Crumbl Cookies
08.2021 - 11.2022
High School Diploma -
North Canyon Highschool
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