Karina Paige
Charlotte,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Behavioral Health
55 Silver Beverly Health
07.2023 - Current
- Deliver empathetic customer support for behavioral health service seekers, ensuring precision in information delivery and service quality
- Perform initial client intakes, assessing needs to streamline service facilitation
- Administer comprehensive biopsychosocial assessments to guide the creation of tailored treatment plans
- Record urinalysis results meticulously, contributing to accurate patient diagnoses and ongoing treatment evaluation
- Organize and lead virtual meetings via Zoom to sustain client involvement and ensure consistent care for approximately 200 clients.
- Manage the secure entry and upkeep of confidential client records, encompassing personal identification, insurance particulars, and comprehensive medical and mental health histories
- Operate effectively in a remote work environment, adapting to the demands of telehealth services
- Uphold privacy and compliance standards while handling sensitive health information in a telehealth context.
- Supported clients in developing self-awareness and insight by facilitating psycho education on mental health conditions and recovery strategies.
- Educated families on mental health disorders, medications, and coping strategies to enhance their understanding and support during the recovery process.
- Promoted a therapeutic environment through the use of evidence-based practices in psychiatric nursing care, fostering emotional well-being and recovery for patients.
- Managed care transitions effectively through close collaboration with community resources such as outpatient clinics or support groups, ensuring seamless coordination of services for discharged patients.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans, ensuring continuity of care for all clients.
Bakery Manager
Publix Supermarkets
09.2014 - 02.2023
- Directed daily functions of the bakery department, focusing on effective training, scheduling, and task assignment to optimize workflow
- Executed inventory control and pricing strategies informed by data analysis, resulting in decreased waste and boosted revenue
- Maintained oversight of food preparation and safety measures, achieving regular commendable health inspection outcomes and heightened customer approval
- Cultivated a collaborative team atmosphere, establishing performance objectives that elevated morale and facilitated the attainment of critical performance metrics
- Administered customer service responsibilities with adeptness, resolving customer issues and sustaining an inviting store environment.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Successfully drove new product lines to increase annual profits by 25%.
Assistant Bakery Deli Manager
Food Lion Supermarkets
09.2009 - 09.2014
- Maintained optimal inventory levels to meet departmental requirements and support organizational goals
- Educated team members on various bakery and deli tasks, including cake decoration and bread baking, while rigorously enforcing food safety standards
- Provided exceptional customer service, exceeding service benchmarks and aiding in the attainment of store performance goals.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Set schedules for 30 staff by planning and designating shifts and hours.
Help Desk Customer Service Representative
Wachovia Bank
05.2008 - 09.2009
- Managed financial transactions with over 98% accuracy, ensuring precise account operations and providing informed guidance on banking products and services
- Enhanced customer support via telephone, handling various inquiries with an emphasis on fraud prevention and adherence to compliance standards
- Recorded transaction details meticulously, including logging checks and preparing comprehensive transaction reports
- Counted and packaged currency, ensuring accuracy and security in all cash handling processes
- Reconciled cash drawers daily, maintaining strict financial integrity and accountability
- Assisted customers with opening new accounts and processing loan applications, delivering high-quality service and support
- Conducted foreign currency exchanges, offering customers convenient and accurate financial services
- Actively promoted banking products, including accounts, loans, CDs, and credit cards, aligning with customer needs
- Maintained confidentiality of customer information, reinforcing trust and privacy in client relations
- Collaborated with bank team members to ensure seamless service delivery and resolve customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
06.1994
Skills
- Customer Support
- Time Management
- Strong Communication Skills
- Inbound Support
- Adaptability
- Tech-Savviness
- Policies and Procedures
- Problem-Solving
- Empathy
- Active listening
- Communication skills
- Time management
- Data entry
- Conflict resolution
- Suicide Risk Assessment
- Mental health counseling
Certification
- CPR, AED, & First Aid, Save A Life, 2023
- SUDRC, CADTP, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Behavioral Health - 55 Silver Beverly Health
07.2023 - Current
Bakery Manager - Publix Supermarkets
09.2014 - 02.2023
Assistant Bakery Deli Manager - Food Lion Supermarkets
09.2009 - 09.2014
Help Desk Customer Service Representative - Wachovia Bank
05.2008 - 09.2009
- CPR, AED, & First Aid, Save A Life, 2023
- SUDRC, CADTP, 2023
Henninger High School - High School Diploma,
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