Karina Pena
Indio,CA
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably at Renaissance Esmeralda Resort & Spa. Expert in cash handling and exceptional customer service, achieving consistent monthly sales targets. Demonstrates strong work ethic and problem-solving abilities, significantly improving team performance and guest engagement through effective leadership and interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Renaissance Esmeralda Resort & Spa
Indian Wells, CA
01.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
Sunglass Hut
Cabazon, CA
01.2020 - 01.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shift Manager
Sonic Drive In
Indio, CA
03.2019 - 11.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor of Arts - Hospitality Administration And Management
California State University - San Bernardino
San Bernardino, CA05.2025
High School Diploma -
Shadow Hills High School
Indio, CA06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Sales expertise
- Table Bussing
Certification
Riverside County Food Handlers Card
California Responsible Beverage Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Renaissance Esmeralda Resort & Spa
01.2022 - Current
Sales Associate
Sunglass Hut
01.2020 - 01.2022
Shift Manager
Sonic Drive In
03.2019 - 11.2020
Bachelor of Arts - Hospitality Administration And Management
California State University - San Bernardino
High School Diploma -
Shadow Hills High School