Karina Perez
Amarillo,TX
Summary
Highly competent Admitting Representative with valuable experience in patient registration, insurance verification, and front desk operations. Strong skills include efficient multitasking, exceptional customer service, and effective communication. Notable contributions include streamlining administrative procedures to enhance efficiency and implementing innovative solutions to improve patient satisfaction.
Overview
12
12
years of professional experience
Work History
ADMITTING REPRESENTATIVE
Cardiovascular Institute of Amarillo
Amarillo, TX
07.2024 - Current
- Processed admissions paperwork accurately and efficiently.
- Verified insurance eligibility prior to patient appointment.
- Maintained a high level of quality customer service when interacting with patients, families, visitors, and medical staff members.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Administrative assistant
Amarillo Laser & Vein
Amarillo, TX
09.2023 - 07.2024
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments
- Answered questions from patients regarding products and services offered by the company.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Receptionist
EYECARE PLUS
Amarillo, TX
08.2019 - 03.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
Receptionist
PARKER SPORTS MEDICINE
Amarillo, TX
08.2014 - 08.2019
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified insurance prior to appointments
Assistant Manager/Receptionist
FAMILIA DENTAL
Amarillo, TX
11.2012 - 08.2014
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed all incoming mail distribution, courier services, faxes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
Education
Graduate of 2009 -
CAPROCK HIGH SCHOOL
Amarillo, TXCosmetology Certificate 2020 -
Clarendon College
Amarillo, TXSkills
- Insurance Verification
- Scheduling appointments
- Patient Registration
- HIPAA Compliance
- Checking patient details
- Collecting co-pays
- Coordinating charts
- Records Management
- Payment Processing
- Eligibility Requirements
- Telephone Etiquette
- Data Verification
- Obtaining payments
Timeline
ADMITTING REPRESENTATIVE
Cardiovascular Institute of Amarillo
07.2024 - Current
Administrative assistant
Amarillo Laser & Vein
09.2023 - 07.2024
Receptionist
EYECARE PLUS
08.2019 - 03.2022
Receptionist
PARKER SPORTS MEDICINE
08.2014 - 08.2019
Assistant Manager/Receptionist
FAMILIA DENTAL
11.2012 - 08.2014
Graduate of 2009 -
CAPROCK HIGH SCHOOL
Cosmetology Certificate 2020 -
Clarendon College
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