
Service-focused professional with close to four years of experience across hospitality, customer service, and shift lead responsibilities. Recognized for remaining calm through high-volume rush periods, speaking clearly with guests and teammates, and keeping day-to-day operations on track. Work in restaurants and other guest-facing positions has sharpened strengths in cash management, customer engagement, and hands-on team support. Bilingual and flexible in changing environments, I offer consistent dependability, a customer-first approach, and the readiness to take the lead when coverage or direction is needed.
• Supervise daily store operations, ensuring food handling and safety compliance
• Manage cash register operations, cash counts, and bank deposits with accuracy
• Lead and support team members during high‑volume periods to maintain service quality
• Train new employees on procedures, customer service standards, and POS usage
• Coordinate shift schedules and delegate tasks to maintain smooth workflow
Highly experienced in customer service, guest relations, and communication, with strong bilingual abilities that support clear and effective interactions Skilled in cash handling, POS systems, and register operations, maintaining accuracy and accountability in fast‑paced environments Knowledgeable in food handling, food safety, and general restaurant operations, supported by professional phone etiquette and experience coordinating service flow, assisting guests, and supporting team operations