Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karina Perez

Mission,TEXAS

Summary

Service-focused ‌professional ‌with ‌close to four years of experience across hospitality, customer service, and shift lead responsibilities. Recognized for remaining calm through high-volume rush periods, speaking clearly with guests and teammates, and keeping day-to-day operations on track. Work in restaurants and other guest-facing positions has sharpened strengths in cash management, customer engagement, and hands-on team support. Bilingual and flexible in changing environments, I offer consistent dependability, a customer-first approach, and the readiness to take the lead when coverage or direction is needed.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Jersey Mikes Shift Lead

Jersey Mike's Subs
Edinburg, Texas
11.2024 - Current

• Supervise daily store operations, ensuring food handling and safety compliance

• Manage cash register operations, cash counts, and bank deposits with accuracy

• Lead and support team members during high‑volume periods to maintain service quality

• Train new employees on procedures, customer service standards, and POS usage

• Coordinate shift schedules and delegate tasks to maintain smooth workflow

Head Hostess

Kumori Sushi & Teppanyaki
McAllen, Texas
01.2024 - 09.2024
  • Delivered excellent guest service by seating customers promptly and managing take‑out orders with professional phone etiquette
  • Operated cash register efficiently, handling transactions accurately and maintaining accountability
  • Maintained a welcoming, organized front‑of‑house environment to support smooth operations.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.

Server

Kumori Sushi & Teppanyaki
McAllen, TX
11.2021 - 01.2023
  • Provided attentive service to guests in a fast-paced dining environment.
  • Maintained cleanliness of dining area and adherence to health regulations.
  • Engaged with customers to enhance their dining experience and address concerns.
  • Strengthened communication and multitasking skills through diverse front‑of‑house duties
  • Built foundational knowledge of restaurant operations and customer interaction

Education

Bachelor of Science - Forensic Science

The University of Texas Rio Grande Valley
Edinburg, TX
08.2023 - 04.2026

Sharyland Pioneer High School
Mission, TX

Skills

Highly experienced in customer service, guest relations, and communication, with strong bilingual abilities that support clear and effective interactions Skilled in cash handling, POS systems, and register operations, maintaining accuracy and accountability in fast‑paced environments Knowledgeable in food handling, food safety, and general restaurant operations, supported by professional phone etiquette and experience coordinating service flow, assisting guests, and supporting team operations

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Food Handlers Certification

Timeline

Jersey Mikes Shift Lead

Jersey Mike's Subs
11.2024 - Current

Head Hostess

Kumori Sushi & Teppanyaki
01.2024 - 09.2024

Bachelor of Science - Forensic Science

The University of Texas Rio Grande Valley
08.2023 - 04.2026

Server

Kumori Sushi & Teppanyaki
11.2021 - 01.2023

Sharyland Pioneer High School
Karina Perez