Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karina Portillo- Martinez

Reston,VA

Summary

Hard-working Individual with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

3
3
years of professional experience

Work History

Supervisor

Giving Tree Pet Resort
06.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper operation.

Customer Engagement Leader

Petsmart
12.2020 - 03.2023
  • Provided information to customers by reviewing orders and educating about basic care and service of purchased Products.
  • Promoted business retention and growth by providing services to an estimated 20+ customers per day, managing their needs and assisting with technical issues.
  • Actively listened to customers, handled concerns quickly.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

South Lakes High School
Reston, VA
06.2020

Skills

  • Business Development
  • Process Improvement
  • Inventory Control
  • Data Analytics
  • Staff Management
  • Schedule Development
  • Staff Discipline
  • Goal-Oriented
  • Complex Problem-Solving
  • Training and Mentoring
  • Organizational Skills
  • Customer Service
  • Leadership Abilities
  • Active Listening
  • Employee Motivation

Languages

Spanish
Professional Working

Timeline

Supervisor

Giving Tree Pet Resort
06.2023 - Current

Customer Engagement Leader

Petsmart
12.2020 - 03.2023

High School Diploma -

South Lakes High School

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Karina Portillo- Martinez