Karina Portillo-Martinez
Reston,VA
Summary
Dynamic Supervisor with a proven track record at Giving Tree Pet Resort, excelling in pet care management and fostering exceptional customer service. Skilled in inventory control and staff development, I've significantly enhanced safety protocols and employee training programs. My passion for animal welfare and team mentoring has consistently improved operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Supervisor
Giving Tree Pet Resort
Reston, VA
08.2023 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Provided pet grooming services, including baths, brushing, and nail trims.
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Provided administrative support to the Human Resources department including filing, data entry and record keeping.
- Compiled reports on employee performance evaluations, attendance records, and training programs.
- Addressed harassment allegations, work complaints or other employee concerns.
Customer Engagement Leader
Petsmart
Reston, VA
12.2020 - 03.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Maintains inventory of food items and supplies needed for the care of the animals.
- Administered medications to animals.
- Socialized animals to prepare for adoption.
Education
High School Diploma -
South Lakes High School
Reston, VA07-2020
Skills
- Inventory control
- Policy and procedure development
- Training and mentoring
- Customer service
- Goal oriented
- Behavior monitoring
- Animal exercise
- Pet safety
- Pet control
- Health monitoring
- Medication administration
- Pet care management
- Exotic pet experience
- Employee onboarding
- Schedule preparation
- Documentation and reporting
- Staff development
Languages
English
Professional
Spanish
Professional
Timeline
Supervisor
Giving Tree Pet Resort
08.2023 - Current
Customer Engagement Leader
Petsmart
12.2020 - 03.2023
High School Diploma -
South Lakes High School