Karina Quirola
Miami,FL
Summary
Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Real Estate Agent specializes in residential and commercial sales. Committed to meeting client needs and surpassing sales quotas. History of satisfying clients and building strong referral pipeline for continuous lead generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Realtor Sales Associate
Avanti Way
MIAMI FL, United States
02.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Applied Science -
Gold Coast School
11250 NW 20TH ST MIAMI FL 3317202.2010
High School Diploma -
High School La Dolorosa
Guayaquil Ecuador01.1997
Associate of Arts - Business Administration
University Laica
Guayaquil / Ecuador05.2000
Medical Billing -
Florida Career College - Miami
Miami, FL07.2009
Skills
- Traditional Marketing
- Property Improvements
- Referral Coordination
- Recruiting Clients
- Customer Satisfaction
- Buyer Contracts
- MLS Data Entry and Maintenance
- Buyer and Seller Representation
- Customer Needs Assessments
- Closings Coordination
- Property Inspection
- Online Platforms
- Negotiation Expert
- Client Interviews
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Call Center Operations
Timeline
Realtor Sales Associate
Avanti Way
02.2010 - Current
Associate of Applied Science -
Gold Coast School
High School Diploma -
High School La Dolorosa
Associate of Arts - Business Administration
University Laica
Medical Billing -
Florida Career College - Miami
Similar Profiles
Joyce OrtizJoyce Ortiz
Real Estate Agent at Avanti WayReal Estate Agent at Avanti Way
Luis AparicioLuis Aparicio
Real Estate Sales Agent at Avanti WayReal Estate Sales Agent at Avanti Way
Rinki VishwakarmaRinki Vishwakarma
Obstetrics and Gynaecology at Veerangana Avanti Bai Mahila Chikbagwalaitsalaya Dufferin HospitalObstetrics and Gynaecology at Veerangana Avanti Bai Mahila Chikbagwalaitsalaya Dufferin Hospital
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami