Karina Ramirez
San Antonio,TX
Summary
Highly energetic and adaptable professional with a proven track record of strong leadership and organizational skills. Possessing a deep understanding of business operations and financial management, coupled with expertise in strategic planning and team coordination. Committed to driving growth and efficiency within organizations, while fostering a positive workplace culture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
FAST EDDIES BILLIARDS
11.2021 - Current
- Led a team of 15-20 sales associates in achieving sales targets and delivering exceptional customer service
- Streamlined inventory management processes, reducing stock discrepancies by 10%
- Skilled in developing and maintaining employee schedules to optimize productivity, accommodate team needs, and ensure seamless business operations
- Conducted regular employee performance evaluations, provided feedback, and identified training needs
- Collaborated with the Regional Manager to develop and execute promotional events
- Oversaw daily store operations, including cash handling, inventory control, daily employee responsibilities
- Trained new hires on company policies, product knowledge, and customer service standards
- Resolved customer complaints promptly and maintained a high level of customer satisfaction
Aircraft Engine Mechanic
United
01.2018 - 02.2021
- Proficient in aircraft engine systems, troubleshooting, and repair
- Skilled in using various tools and equipment for maintenance tasks
- Strong attention to detail and commitment to safety
- Excellent communication and teamwork abilities
- Ability to work efficiently under pressure and in fast-paced environments
Education
Associate's degree - Psychology
San Antonio College
10-2024
Skills
- Customer service
- Management
- Serving Experience
- Bartending
- Time management
- Leadership and team building
Certification
- TABC Certification
- Food Handler Certification
Timeline
General Manager
FAST EDDIES BILLIARDS
11.2021 - Current
Aircraft Engine Mechanic
United
01.2018 - 02.2021
- TABC Certification
- Food Handler Certification
Associate's degree - Psychology
San Antonio College
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