Hi, I’m
Karina Romero
Hobbs,NM
Summary
Dynamic and results-oriented professional with a proven track record at Dunkin' Donuts, excelling in customer service and team collaboration. Demonstrated ability to enhance team efficiency and customer satisfaction through exceptional communication and leadership qualities. Skilled in cash handling and fluent in Spanish, contributing to a positive and inclusive customer experience.
Overview
1
year of professional experience
Work History
Dunkin' Donuts
Team Member
08.2024 - 01.2025
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Applebee's Neighborhood Grill & Bar
Hostess
04.2024 - 08.2024
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Hobbs High SchoolHobbs, NM
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Cleaning
- Leadership qualities
- Heavy lifting
- Product knowledge
- Relationship building
- Order preparation
- Sales expertise
- fluent in spanish
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Dunkin' Donuts
08.2024 - 01.2025
Hostess
Applebee's Neighborhood Grill & Bar
04.2024 - 08.2024
Hobbs High School
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