Karina Rosales
El Paso,TX
Summary
Dynamic office manager, excelling in customer relations and organizational skills. Adept at enhancing service delivery through effective communication and problem-solving, while fostering teamwork and collaboration. Committed to maintaining confidentiality and improving office efficiency, ensuring a reliable and adaptable work environment.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Office Manager
Carlos Robles State Farm
06.2024 - Current
- Maintained accurate records of client interactions using CRM software to enhance service delivery.
- Trained new staff on office procedures, fostering a collaborative environment through knowledge sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Customer Service Representative
Leo Rodriguez State Farm
McAllen, TX
06.2022 - 06.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated clients on insurance products and services to enhance understanding and engagement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed policy changes, claims, and payments efficiently to ensure customer satisfaction.
Stay at Home Parent
Home
Mission, Tx
08.2021 - 06.2022
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Coordinated family events, enhancing communication and collaboration among family members.
- Implemented budgeting strategies to optimize household expenses and savings.
Head Start Teacher
Hidalgo County Head Start
Mission, TX
09.2014 - 08.2021
- Conducted regular assessments to monitor student progress and adapt instructional strategies accordingly.
- Collaborated with families to foster communication and support children's educational journeys.
- Developed individualized learning plans for students with diverse needs, ensuring inclusive classroom environments.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
Education
Associate of Science - Interdisciplinary Studies
South Texas College
McAllen, TXSkills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Billing
Decision-making
Teamwork and collaboration
Reliability
Adaptability and flexibility
Phone and email etiquette
Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Carlos Robles State Farm
06.2024 - Current
Customer Service Representative
Leo Rodriguez State Farm
06.2022 - 06.2024
Stay at Home Parent
Home
08.2021 - 06.2022
Head Start Teacher
Hidalgo County Head Start
09.2014 - 08.2021
Associate of Science - Interdisciplinary Studies
South Texas College