Karina Santamaria
Anthony,NM
Summary
Detail-oriented Administrative Professional experienced in data entry and record management. Achieved efficiency in daily operations through strong typing skills and a goal-oriented approach. Committed to maximizing service delivery while demonstrating exceptional prioritization and multitasking capabilities.
Overview
12
12
years of professional experience
Work History
Lead Administrative Clerk
Town of Anthony
Anthony, TX
08.2024 - Current
- Answering and directing phone calls, communicating with clients and colleagues.
- Compiling, organizing, and filing documents, records and business transactions.
- Entering data into databases and preparing reports from files and documents.
- Conducted data entry tasks with attention to detail, ensuring accuracy and compliance with organizational standards.
- Supervised daily operations of clerical staff and ensured workflow efficiency.
- Trained new employees on company policies and clerical procedures.
- Assisted in resolving customer inquiries and provided exceptional service support.
Real Estate Transaction Coordinator
Moreno Real Estate
El Paso, TX
09.2023 - 08.2024
- Reduced errors in contract preparation with meticulous attention to detail and thorough understanding of legal requirements.
- Streamlined real estate transactions by efficiently managing documentation and communication between all parties involved.
- Supported successful closings by obtaining signatures from all parties involved in a timely manner while ensuring clear communication throughout the process.
- Prepared comprehensive due diligence reports for clients with accurate property data analysis to facilitate decision-making processes.
Customer Service Representative
Intelogix- Mercedes Benz Financial Services
El Paso, TX
01.2023 - 09.2023
- Guaranteed positive customer experiences and resolved all customer concerns.
- Served as the company's few bilingual Spanish-English customer service representative.
- Always maintained up-to-date records. Handled customer service inquiries in a timely and accurate manner.
- Provided customer satisfaction with forward-thinking strategies focused on addressing customer needs.
Receptionist
Sofa King Furniture
Mesilla Park/ Anthony, NM
01.2018 - 01.2021
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices.
Insurance Agent
Fred Loya Insurance
04.2017 - 11.2017
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Substitute Teacher
Gadsden Independent School District
Santa Teresa, NM
08.2014 - 05.2016
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Requested by teachers to serve as substitute based on strong referrals and consistent performance.
- Oversaw lunchroom and recess activities to ensure student safety and engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained student focus through proactive behavior modification and positive reinforcement strategies.
Education
New Mexico State University - Dona Ana Community College -
New Mexico State University - Dona Ana Community College
Las Cruces, NMHigh School Diploma -
Gadsden High School
Anthony, NMSkills
- Project management
- Document Preparation
- Administrative coordination
- Data entry
- Customer service
- Bilingual communication
- Team collaboration
- Problem-solving abilities
Accomplishments
Awarded- Top 10% of class, Honor Roll [Senior Year-2013]
Languages
- English, Native
- Spanish, Native
Timeline
Lead Administrative Clerk
Town of Anthony
08.2024 - Current
Real Estate Transaction Coordinator
Moreno Real Estate
09.2023 - 08.2024
Customer Service Representative
Intelogix- Mercedes Benz Financial Services
01.2023 - 09.2023
Receptionist
Sofa King Furniture
01.2018 - 01.2021
Insurance Agent
Fred Loya Insurance
04.2017 - 11.2017
Substitute Teacher
Gadsden Independent School District
08.2014 - 05.2016
New Mexico State University - Dona Ana Community College -
New Mexico State University - Dona Ana Community College
High School Diploma -
Gadsden High School