Karina Soria

In this role, I demonstrated strong organizational and communication skills by effectively managing patient scheduling and electronic medical records, ensuring the accuracy of demographic data and timely insurance verification. My responsibilities included greeting and checking in patients, processing cash transactions, and adhering to established procedures, which positioned me as a crucial link among patients, healthcare providers, and administrative staff, ultimately enhancing the healthcare environment's efficiency. Additionally, I promoted a positive work atmosphere through professional relationships with colleagues and proactively managed office supply inventory to prevent workflow disruptions.

This role involves managing communications by answering calls and emails, auditing PDF files for completeness, and ensuring accurate Safety Performance History records by liaising with previous employers. Responsibilities also include checking PDF logs for accuracy, returning any discrepancies to clients for correction, and auditing verified logs for potential errors. Additionally, the position requires inventory management, ordering supplies, coordinating maintenance services, and providing administrative support to management.

With extensive experience in high-volume reception environments, I effectively manage telephone and front-desk operations, ensuring smooth patient interactions by welcoming visitors, checking in/out patients, and verifying essential medical information. I excel in de-escalating situations with upset clients, solving their issues promptly to maintain key accounts. My duties also include handling multiple phone lines, managing paperwork like patient charts and consent forms, scheduling appointments, and providing training for new staff. Additionally, I coordinate with healthcare providers regarding patients' treatments and case status, maintaining a professional and caring approach throughout.