Karina Valdez
Albuquerque,US
Summary
My experience has given me ambition to learn new things & knowledge on how to work in a fast paced setting. I'm familiar with marketing strategies such as upselling and promotions. I am exceptional at creating a friendly, welcoming environment for customers and coworkers.
Overview
4
4
years of professional experience
Work History
Salesperson
Perfume Paradise
11.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated contracts sales, securing favorable terms for both company and client.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Representative
Victoria Secret PINK
09.2023 - 11.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
Call Center Representative
Alorica
06.2024 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed around 40 calls a day with customers.
Cashier/Server
Panera Bread
03.2023 - 08.2023
- Kept the restaurant looking presentable by closely monitoring and meeting the needs of customers and team members
- Provided assistance to visitors by quickly resolving their questions and concerns
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Collected payments and discussed expected wait times with them to maximize customer satisfaction
- Prepared beverages and filled food orders for customers by asking what the guests were ready to order
Volunteer
Lavender Road Handcrafted Luxury, LLC
09.2022 - 04.2023
- Used discretion and good judgment when it came to using company materials and supplies
- Kept up to date on store promotions and made sales pitches to customers
- Developed leadership skills by helping two businesswomen open up their shop by supporting and collaborating to help preserve the trails
Busser
Paleta Bar & Spring Rollin
05.2021 - 07.2021
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
- Cleaned table tops, counter surfaces, and floors in assigned areas while assisting team members with daily tasks
- Provided attentive service and assessed guest needs ahead of time
- Made a point of emphasizing quick and friendly customer service
- Worked well in a variety of team environments, collaborating with others to complete tasks
Education
No Degree - Esthiology
The Avenue Academy
Albuquerque, NM01-2025
High School -
Amy Biehl Charter High School
Albuquerque, NM05.2023
Skills
- Multitasking and prioritization
- Creative problem solving
- Interpersonal skills
- Outgoing personality
- Team Player
- Organizational ability
- Strategic planning
- Customer service
- Customer relationship building
- Sales strategy development
Timeline
Salesperson
Perfume Paradise
11.2024 - Current
Call Center Representative
Alorica
06.2024 - 08.2024
Sales Representative
Victoria Secret PINK
09.2023 - 11.2024
Cashier/Server
Panera Bread
03.2023 - 08.2023
Volunteer
Lavender Road Handcrafted Luxury, LLC
09.2022 - 04.2023
Busser
Paleta Bar & Spring Rollin
05.2021 - 07.2021
High School -
Amy Biehl Charter High School
No Degree - Esthiology
The Avenue Academy
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