Karina Vega
Tinley Park,Illinois
Summary
Dedicated UIC graduate seeking employment in a stimulating and challenging environment building the success of the organization as well as to develop my skills through training.
Overview
13
13
years of professional experience
Work History
Scheduling Specialist
American Heritage Protective Services
Alsip, Illinois
06.2017 - Current
- Schedule an average of 150 officers per week to a specific job assignment.
- Manage and monitor the weekly placement of officers throughout the Chicagoland and Northwest Indiana area.
- Address all client orders, questions and issues completely and efficiently.
- Foster and sustain strong professional relationship with staff and clients.
- Review applications, select applicants and conduct background checks on candidates.
- Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
- Prioritize projects and deadlines accordingly while being adapt to a changing environment.
Home Care Services Supervisor
Casa Central Social Services
Chicago, IL
04.2015 - 07.2017
- Supervise an average of 60 home care aides (HCA) or certified nurse assistants (CNA) and an average of 120 participants .
- Responsible for creating relationships with participants, maintain and promote participant' self respect and encourage their independence when possible.
- Provide staff guidance in handling difficult/ complex problems or in resolving escalated complaints or disputes.
- Provide input to care coordinator on services needed for participants as a result of conferences with HCA / CNA's, monthly phone calls and quarterly visits to participants.
- Maintain data, program documentation according to organizations standards, such as assessments, progress notes and termination summaries.
- Recruit, interview and select applicants.
- Conduct monthly trainings to an average of 200 HCA's/CNA's on safety topics, policies and procedures.
- Reconcile payroll and eTime prior of transmission and validate confirmed reports.
Bank Teller
J.P Morgan Chase Bank
Chicago, IL
10.2014 - 03.2015
- Accurately balance daily transactions in a manner that high standards and high level of customer service.
- Promote bank products and services to customers.
- Perform specialized tasks such as preparing cashier checks, money orders, issuing traveler checks and exchange foreign currency.
- Conducted daily audits on vaults.
- Balanced Automated Teller machines (ATM) and Teller Cash dispensers (TCD) often totaling more than $500,000.
Sales Associate / Personal Banker
TCF National Bank
Chicago, IL
06.2011 - 09.2014
- Actively promote, sell and refer TCF products and services to potential customers.
- Achieve challenging individual and team sales goals.
- Assessed clients\' financial situations to develop strategic financial planning solutions.
- Open personal and business accounts.
- Accurately balance daily transactions in a manner that ensures TCF\'s high standards and high level of customer service.
- Balanced Automated Teller machines (ATM\'S) and Teller Cash dispensers (TCD\'s) often totaling more than $200,000.
Education
Bachelor of Arts - Sociology
University Of Illinois at Chicago (UIC)
ChicagoDecember 2014
Skills
- Training and development
- Excellent interpersonal skills
- Creative problem solving
- Customer service oriented
- Personnel records maintenance
- Benefits and payroll coordination
- Reports generation and analysis
- Bilingual (Speak and Write) Spanish fluently
Timeline
Scheduling Specialist
American Heritage Protective Services
06.2017 - Current
Home Care Services Supervisor
Casa Central Social Services
04.2015 - 07.2017
Bank Teller
J.P Morgan Chase Bank
10.2014 - 03.2015
Sales Associate / Personal Banker
TCF National Bank
06.2011 - 09.2014
Bachelor of Arts - Sociology
University Of Illinois at Chicago (UIC)
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