Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Werner

Green Bay,WI

Summary

Proven problem-solver and team collaborator, I boosted customer satisfaction at Erbert & Gerbert's through timely and accurate deliveries. At Classic Maytag and Pizza Hut, I excelled in customer service and leadership, enhancing team performance and fostering customer loyalty. Skilled in time management and possessing an outgoing personality, I consistently meet employer expectations.

Overview

10
10
years of professional experience

Work History

Sales Associate

Classic Maytag
09.2019 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Shift Manager

Pizza Hut
11.2017 - 06.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Delivery Driver

Erbert & Gerbert's
05.2015 - 04.2017
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Education

Associates - Marketing

NWTC
Green Bay, WI

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Exceptional customer service
  • Outgoing Personality

Timeline

Sales Associate

Classic Maytag
09.2019 - Current

Shift Manager

Pizza Hut
11.2017 - 06.2019

Delivery Driver

Erbert & Gerbert's
05.2015 - 04.2017

Associates - Marketing

NWTC

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