Karina Zimmer-Hobbs
Rochester,MN
Summary
Dynamic Shift Supervisor at Starbucks with proven expertise in inventory management and exceptional customer service. Skilled in team building and conflict resolution, I enhanced productivity and employee performance while maintaining high sanitation standards. Recognized for developing unique coffee recipes that elevated customer satisfaction and engagement.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Rochester, MN
06.2024 - Current
- Responds promptly to customer inquiries or complaints in a professional manner.
- Provides feedback to employees regarding their performance in order to improve productivity.
- Performs inventory counts and ordered materials.
- Manages time effectively to ensure tasks are completed on schedule and deadlines were met.
- Provides excellent service and attention to customers when face-to-face or through phone conversations.
- Works effectively in team environments to make the workplace more productive.
Barista
Starbucks
Rochester , MN
04.2022 - 06.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Mayo High School
Rochester, MN06-2024
Skills
- Inventory management
- Customer service
- Staff management
- Health regulations
- Team building
- Conflict resolution
- Communication skills
- Cash handling
Accomplishments
- Voted Partner of the Quarter by fellow partners
- A member of the peer support system at Mayo High School
- Was voted for captain position in high school sports
Affiliations
- Volunteering to pack and donate school supplies for Rochester Public Schools
- Cooking and baking
- Outdoor recreation
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Barista
Starbucks
04.2022 - 06.2024
High School Diploma -
Mayo High School