Open To Work
Karina Rubio
Greater Maryland Eye Physicians And Surgeons
Accokeek,MD
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart Time
Location Preference
On-SiteRemoteHybrid
Location:
Accokeek, MD
Open to relocation:
No
Healthcare professional with solid background in clinical supervision and staff development. Proven ability to enhance team performance and patient outcomes through strategic planning and effective communication. Reliable team player with flexible approach to changing needs and focus on achieving results.
2
Languages
1
Certification
20
Years of experience
Work History
Clinical Supervisor
10 Years
Greater Maryland Eye Physicians And Surgeons - Clinton, MD | 10.2016 - Current
- Supervised clinical and administrative staff, coordinated daily patient flow, and maintained smooth ophthalmic operations.
- Managed appointment scheduling, rescheduling, and provider calendars to support efficient clinic operations.
- Supervised front desk staff, coaching team members on service standards, scheduling, and daily priorities.
- Trained technicians on pre-testing procedures, exam room preparation, and patient documentation standards.
- Trained front desk and call center staff on front desk procedures, phone etiquette, and guest service expectations.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Reviewed charting and intake records for accuracy, completeness, and compliance with office protocols.
- Collaborated with physicians and front desk teams to resolve workflow issues and improve visit coordination.
- Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
- Responded to crisis situations with a calm and professional approach to optimize support.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Coordinated with healthcare providers and external partners to offer comprehensive care solutions, addressing all aspects of patient health.
- Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
- Covered every position in the clinic: Front Desk, Technicians, Call Center, Optician, Surgical Coordinators
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Processed customer payments, adjustments, and credits in billing systems
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Learns and adapts quickly to new technology and software applications. Set up new Scheduling and EMR system.
Front Desk Manager/Billing Specialist
2 Years 9 Months
Washington Eye Institute - Riverdale, MD | 01.2014 - 10.2016
- Ordered office supplies and monitored inventory to ensure optimal stock levels.
- Supervised front desk operations, ensuring smooth patient flow and consistent service delivery.
- Trained new staff members to improve team readiness and service delivery.
- Handle patient complaints and concerns.
- Design templates to streamline workflows and improve efficiency.
- Checked insurance eligibility for patients to ensure coverage before services.
- Ensure that procedure codes and diagnosis codes coincide.
- Enter and submit charges daily.
- File appeals for denied insurance claims to secure reimbursements.
- Recorded and processed payments into the accounting system to maintain accurate financial records.
- Input payment information into QuickBooks to maintain accurate financial tracking.
- Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.
- Communicate medical concepts to patients using layman’s terms to facilitate understanding.
- Author professional correspondence to customers and vendors.
- Troubleshoot and resolve computer and software issues for staff.
Administrative Assistant
1 Year 3 Months
Providence Care, Inc. - Riverdale, MD | 10.2012 - 01.2014
- Supported staff with various administrative tasks to ensure smooth daily operations.
- Coordinated calendars, meetings, and office communications for seamless daily operations.
- Distribute incoming mail and prepare outgoing mail.
- Maintain front desk area, keeping it clean and free from clutter.
- Created and formatted documents.
- Managed confidential records, filing systems, and document retention with high accuracy.
- Follow up with Care Plans, coordinating with RNs.
- Tracking monthly visits in coordination with RNs.
- Managed office functions to ensure smooth operations and effective communication.
- Assist in marketing and public relations.
- Managed client and staff inquiries and complaints, fostering positive internal relations.
- Supported recruitment efforts by scheduling interviews and coordinating candidate communications.
- Tracking monthly visits in coordination with RNs.
Scheduling Coordinator
2 Years
Capital Digestive Care - Laurel, MD | 10.2010 - 10.2012
- Managed incoming calls for 7 doctors across 3 offices.
- Assessed patient needs to determine priority of care.
- Coordinated patient appointment schedules across physicians, procedures, and follow-up visits.
- Verified insurance details and referral requirements before confirming appointments.
- Created charts for new patients and updated existing patient charts.
- Tracked follow-up appointments based on doctors' orders to ensure timely patient care.
- Managed patient triage processes to ensure timely care.
- Created charts for new patients and updated existing patient charts.
Photo Lab Technician
3 Years
CVS Pharmacy - Riverdale, MD | 01.2007 - 01.2010
- Processed customer transactions efficiently, ensuring accurate financial handling.
- Operated photo processing equipment to produce consistent prints and digital image output.
- Inspected negatives, prints, and files for color accuracy, exposure, and image quality.
- Sold products tailored to individual customer needs, enhancing satisfaction and loyalty.
- Resolved customer problems and complaints effectively, balancing customer satisfaction with company policy.
- Earned recognition for exceptional customer service through consistent performance.
- Received multiple awards for outstanding customer service.
Education
Certified Ophthalmic Assistant - Ophthalmology
Georgetown University / IJCAHPO - Washington, DC
09-2019
Medical Billing Specialist - Medical Billing
Prince George's Community College - Upper Marlboro, MD
06-2015
High School Diploma
Bladensburg High School - Bladensburg, MD
06-2009
Skills
Clinical training
Staff education and training
Team supervision
Customer Service / Patient Care
Healthcare IT
EMR / EHR
Front-Office Operations
Project Management
Certification
- COA - Certified Ophthalmic Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Supervisor
Greater Maryland Eye Physicians And Surgeons
10.2016 - CurrentRead more
Front Desk Manager/Billing Specialist
Washington Eye Institute
01.2014 - 10.2016Read more
Administrative Assistant
Providence Care, Inc.
10.2012 - 01.2014Read more
Scheduling Coordinator
Capital Digestive Care
10.2010 - 10.2012Read more
Photo Lab Technician
CVS Pharmacy
01.2007 - 01.2010Read more
Georgetown University / IJCAHPO - Certified Ophthalmic Assistant, Ophthalmology
Read more
Prince George's Community College - Medical Billing Specialist, Medical Billing
Read more
Bladensburg High School - High School Diploma,
Read more