Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Languages
Timeline
Generic
Karine Catenacci

Karine Catenacci

Brooklyn,NY

Summary

Personable and passionate Bartender (and Retail Manager) with over 18 years of customer service experience working in high traffic venues. Collaborative leader, well versed in establishing functional teams through relationship-building and thoughtful delegation. Comfortable with coaching staff to maintain service standards and anticipate customer needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Brass Swan
08.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Retail Manager

Truth + Beauty
12.2021 - Current
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw appointment bookings, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Bartender

Roslyn Social
08.2020 - 12.2021
  • Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Consulted with managers to organize special events and promotions.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Bartender

Aramark
01.2015 - 05.2021
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.
  • Decreased waste, following strict recipes and drink measurement protocol.

Bartender

MSG Beacon LLC
04.2015 - 12.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.

Education

Associate Of Fine Arts - Fine Arts

Campus Notre-Dame-de-Foy
Québec City
09.2002

Polyvalente Antoine-Bernard
Carleton, Canada
06.2000

Skills

  • Cash Handling and Management
  • Outstanding Customer Service
  • Ordering Bar Supplies
  • Scheduling and Booking
  • Sales
  • Inventory Management
  • Supply and Inventory Maintenance
  • Ability to Lift 30 Pounds
  • Mixology Techniques
  • Teamwork and Professionalism
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Anticipating Guest Needs
  • Bar Operations and Logistics
  • Suggestive Selling
  • High-Volume Environments
  • Guest Satisfaction
  • Stamina and Endurance
  • Excellent with Numbers
  • Private Events and Catering
  • New Cocktail Creation
  • Good Conversationalist
  • High-Volume Dining
  • Energetic and Outgoing
  • Phone Inquiries
  • Guest Relations Management
  • Customer Expectations Management
  • Professional Service Standards

Certification

  • TIPS/TEAM Training for responsible alcohol serving
  • NYS Food Handler’s License Holder

Additional Information

My desire to enrich people’s lives through outstanding customer service makes me an asset to any company that prides themselves with punctual, reliable, honest, hardworking individuals. I’m always looking for growth outside of my comfort zone.

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender

Brass Swan
08.2022 - Current

Retail Manager

Truth + Beauty
12.2021 - Current

Bartender

Roslyn Social
08.2020 - 12.2021

Bartender

MSG Beacon LLC
04.2015 - 12.2018

Bartender

Aramark
01.2015 - 05.2021

Associate Of Fine Arts - Fine Arts

Campus Notre-Dame-de-Foy

Polyvalente Antoine-Bernard

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Karine Catenacci