Karine Pupo
Miami,FL
Summary
Driven by a goal-oriented approach, I excel in product and service sales, demonstrated through my tenure at Big Dreams Uniforms. Skilled in effective negotiation and customer needs assessment, I have a proven track record of enhancing client satisfaction and retention. My expertise in product knowledge and collaborative communication has consistently resulted in positive outcomes.
Fluent in Spanish. Reading and writing skills in English.
Proficiency in Word, Excel and Internet usage. Excellent customer service, people person, responsible, works with team.
Overview
5
5
years of professional experience
Work History
Uniform Sales Representative
Big Dreams Uniforms
01.2024 - Current
- Conducted post-sale follow-ups with clients to gather feedback, address any concerns, and strengthen the relationship for future business opportunities.
- Liaised between clients'' human resources departments and our internal team to ensure seamless uniform implementation, including sizing, distribution, and employee training.
- Resolved customer issues promptly, ensuring a positive experience and maintaining high retention rates.
Travel Agent
Gaviota Tour
04.2021 - 06.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Sound Operator
Emisora Radio Libertad
02.2019 - 01.2021
- Maximized audience enjoyment by maintaining optimal sound levels throughout various event spaces.
- Contributed to positive working relationships within the production team by demonstrating strong communication skills and a collaborative mindset during all stages of planning and execution processes.
- Enhanced audio quality by setting up and operating sound equipment for live events and performances.
- Regulated volume level and sound quality during recording sessions.
Education
Associate of Arts - Tourism And Hospitality
Vladimir.I.Lenin
Las Tunas, Cuba07.2023
High School Diploma -
Calixto Garcia High School
Las Tunas, Cuba 06.2017
Skills
- Goal-Oriented
- Effective negotiation
- Product Knowledge Expertise
- Product and Service Sales
- Customer Needs Assessment
- Product Demonstration
Timeline
Uniform Sales Representative
Big Dreams Uniforms
01.2024 - Current
Travel Agent
Gaviota Tour
04.2021 - 06.2023
Sound Operator
Emisora Radio Libertad
02.2019 - 01.2021
Associate of Arts - Tourism And Hospitality
Vladimir.I.Lenin
High School Diploma -
Calixto Garcia High School