KARIS HAYES
St. Agatha,US
Summary
Adept at enhancing patient experiences and streamlining data collection, I leveraged my phlebotomy techniques and exceptional customer service skills at Northern Maine Medical Center. I am a focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations
Overview
2
2
years of professional experience
Work History
Medical Assistant
Northern Maine Medical Center
Fort Kent, ME
10.2024 - Current
- Incorporated outside records into charts and EHR.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
Phlebotomist
NMMC
Fort Kent, US
05.2024 - Current
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Performed venipuncture procedures with accuracy and precision
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently
- Maintained excellent communication skills to provide comfort for patients during the collection process
Support Specialist
Acadia Federal Credit Union
Fort Kent, US
04.2023 - 04.2024
- Utilized problem-solving techniques to identify root causes of IT related problems
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in fast-paced performance setting
- Utilized effective communication skills to provide customers with solutions to their inquiries
Education
Associate - Science (A.S.) in Allied Health Candidate
South University
Savannah, GA, US05-2026
High School Diploma -
Fort Kent Community High School
Fort Kent06.2021
Skills
- Data Collection
- Call Management
- Customer Relationship Management
- Remote Support
- Complaint Handling
- Call center experience
- Customer service excellence
- Continuous learning
- Specimen handling
- Syringe method
- Blood collection techniques
- Medical office administration
- Team collaboration
- Phlebotomy techniques
Timeline
Medical Assistant
Northern Maine Medical Center
10.2024 - Current
Phlebotomist
NMMC
05.2024 - Current
Support Specialist
Acadia Federal Credit Union
04.2023 - 04.2024
Associate - Science (A.S.) in Allied Health Candidate
South University
High School Diploma -
Fort Kent Community High School
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