Kathryn Rodriguez
Bloomington,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Associates in Dermatology
08.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
- Supported physicians in delivering efficient healthcare by transcribing diagnostic results and treatment plans.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Educated patients on aftercare instructions following their biopsies, ensuring proper recovery and minimizing complications.
Server
Westminster Village
09.2019 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Memory Care Activity Assistant
Sugar Creek
05.2024 - 08.2024
- Communicated messages, thoughts and ideas.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Boosted social interaction among residents through the organization of group events and outings.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
- Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
- Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.
- Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
- Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Transported and escorted program participants to and from activities and on field trips.
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Medical Assistant Intern
Community Healthcare Clinic
05.2024 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Collected histories, vitals, and current complaints via patient interviews.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performed tests such as urinary infection tests
- Collected patient medical history, symptoms, reasons for visiting the clinic
- Discharged patients and explained next steps for proper care
Production Team Member
Bridgestone Retail Operations LLC.
05.2022 - 07.2023
- Followed strict safety protocols when dealing with hazardous materials.
- Identified and removed foreign matter from raw materials as part of strong quality control processes.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Weighed and measured items to prevent waste and meet quality standards.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected and adjusted work performed to meet expectations.
- Followed safety procedures and guidelines to maintain safe working environments.
Shift Leader
Dunkin Donuts
06.2017 - 11.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor of Science - Biochemical Studies
Illinois State University
Normal, IL08.2024
Associate of Science - Biochemistry
Heartland Community College
Normal, IL12.2021
Skills
- Safe Food Handling
- Exceptional customer service
- Quality Control
- Hospitality service expertise
- Team motivation
- Staff Supervision
- Conflict Resolution
- Positive Attitude
- Patient-focused care
- Data entry
- Procedure assistance
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Direct patient care
- Patient Relations
- Healthcare ethics
- Feeding Assistance
- Laboratory techniques
- Chemical Handling
- Lab result interpretation
- Data Collection
- Excellent Communication
- Interpersonal and written communication
- Multitasking
- Self Motivation
- Adaptability
- Chemistry
- Sterilization techniques
- Equipment sterilization
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Associates in Dermatology
08.2024 - Current
Memory Care Activity Assistant
Sugar Creek
05.2024 - 08.2024
Medical Assistant Intern
Community Healthcare Clinic
05.2024 - 08.2024
Production Team Member
Bridgestone Retail Operations LLC.
05.2022 - 07.2023
Server
Westminster Village
09.2019 - Current
Shift Leader
Dunkin Donuts
06.2017 - 11.2021
Bachelor of Science - Biochemical Studies
Illinois State University
Associate of Science - Biochemistry
Heartland Community College
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