Karisa Lewis
JCPenney
20
years of professional experience
Dynamic retail professional with extensive experience at JCPenney, excelling in customer service and cash register operations. Proven track record of enhancing customer satisfaction and driving sales through effective merchandising and team training. Skilled in returns management and inventory checks, consistently achieving operational goals while fostering a positive shopping environment.
Work History
Assistant Manager
2 Years 1 Month- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Collaborated with management to develop promotional strategies and merchandising displays.
- Analyzed sales data to identify trends and improve inventory management practices.
Sales Associate
3 Months- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions regarding sizing.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
3 Years 6 Months- Prepared merchandise for sales floor by pricing or tagging.
- Trained new hires in product knowledge, customer service, selling techniques and provided cash register training.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Retail Clerk
1 Year 9 Months- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash and counting change.
- Actively engaged customers to provide general assistance and information on store merchandise.
Sales Associate
6 Months- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing cliental, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved on-time record
- Balanced cash drawer with zero discrepancies.
Softlines Team Member
8 Years 7 Months- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Physical Education Certificate - Health And Physical Fitness
High School Diploma
Skills
Customer Service
Returns and Refunds
Answering Customer Questions
Checking Inventories
Cash Register Operations
Folding Clothes
Retail Knowledge
Credit and Cash Transactions
Signage Changes
Shrink Minimization
Timeline
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Riverside City College
Physical Education Certificate from Health And Physical Fitness
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Lancaster High School
High School Diploma
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