Karisha Johnson
Metro Logistics
Sachse
8
years of professional experience
Dedicated customer service representative with proven skills in conflict resolution and relationship building. Expertise in managing high-stress situations while enhancing customer satisfaction.
Work History
Customer Service Representative
2 Years 1 Month- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns using proprietary software to ensure accuracy.
- Assisted in training new staff on customer service protocols and company policies.
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Remote Dispatcher
2 Years 3 Months- Coordinated service calls, ensuring timely dispatch of technicians to customer locations.
- Managed scheduling for HVAC maintenance and repair appointments, optimizing technician routes.
- Communicated effectively with clients to gather information and address service inquiries.
- Utilized dispatch software to track job status and update records in real-time.
- Developed strategies for prioritizing urgent requests, enhancing customer satisfaction levels.
- Monitored technician performance and provided feedback to improve service efficiency.
- Maintained updated and detailed records of calls in physical and electronic database.
Leasing Consultant
2 Years 5 Months- Assisted prospective tenants with property tours and lease inquiries.
- Managed leasing paperwork, ensuring accuracy and compliance with company policies.
- Coordinated resident events to foster community engagement and satisfaction.
- Utilized property management software to track leads and maintain records efficiently.
- Collaborated with maintenance team to address resident requests effectively.
- Conducted market research to inform competitive pricing strategies for available units.
- Trained new staff on leasing processes and customer interaction best practices.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Product knowledge
Assertiveness
Product and service solutions
Product sales
Administrative support
Order processing
Paperwork processing
Follow-up skills
Scheduling
Timeline
Customer Service Representative
Metro Logistics
01.2024 - 02.2026Read More
Remote Dispatcher
Anderson HVAC & Air Conditioning
05.2021 - 08.2023Read More
Leasing Consultant
Resorts at Jefferson Ridge
10.2017 - 03.2020Read More
East High
High School Diploma
Read More